Senior Manager, Recruiting Operations

Okta•Chicago, IL

11h•Hybrid

About The Position

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are, too, let's talk. You will lead the evolution of our global recruiting operations function. In this role, you will partner closely with Talent Acquisition, People, Finance, and cross-functional stakeholders to improve hiring efficiency, elevate decision-making, and enhance the experience for candidates, interviewers, and hiring managers. This is an opportunity to scale a high-impact recruiting engine at a critical phase of growth. You will design and operationalize the programs, processes, and enablement strategies that power consistent, high-quality hiring outcomes across the business. If you view recruiting as a system of interconnected workflows and are excited about improving how teams hire through data, insights, and operational rigor, this role is for you.

Requirements

8+ years of experience in Recruiting Operations, Talent Operations, or related roles.
Proven track record of improving recruiting processes and driving operational excellence at scale.
Strong experience with recruiting metrics, analytics, and performance management.
Experience building enablement programs and improving hiring manager and interviewer effectiveness.
Excellent stakeholder management and cross-functional collaboration skills.
Strong program management and change management capabilities.
A practical, data-driven mindset with a focus on execution and outcomes.

Responsibilities

Design and continuously improve scalable, global recruiting processes that enable high-quality hiring at speed
Design and implement a recruiting coordination process that's scalable and efficient
Identify friction points across the hiring lifecycle and drive process improvements that increase efficiency and consistency
Establish clear operating rhythms, SLAs, and performance standards across recruiting teams
Lead change management efforts to roll out new processes and ensure adoption across regions and functions
Build and deliver onboarding and enablement programs for recruiters and hiring managers to improve hiring effectiveness
Develop frameworks for structured interviewing, evaluation quality, and consistent decision-making
Create playbooks, training, and best practices that elevate hiring manager capability and interviewer performance
Partner with TA leadership to reinforce high standards for candidate experience and hiring outcomes
Define and track key recruiting metrics (e.g., time-to-fill, pipeline health, conversion rates, interviewer effectiveness)
Translate data into actionable insights that improve team performance and inform decision-making
Partner with Finance and TA leadership on hiring forecasts, capacity planning, and performance analysis
Build reporting frameworks that bring visibility and accountability to hiring outcomes
Partner closely with Talent Acquisition, People, Finance, and business leaders to align on hiring priorities and execution
Collaborate with systems and IT partners to ensure tools effectively support recruiting workflows (without owning the systems directly)
Act as a connective layer between strategy and execution, ensuring hiring goals translate into operational outcomes
Build, lead, and develop a high-performing Recruiting Operations team
Drive consistency and operational excellence across global recruiting teams
Serve as a strategic partner to TA leadership on performance, process improvements, and scaling the function
Create a culture of continuous improvement, accountability, and data-driven decision-making