Recruiting Operations Manager

Salesforce•Chicago, IL

8d•Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a strategic, highly organized, and operationally-minded Recruiting Operations Manager to join our Global Recruiting Optimization team. This role is critical to driving operational excellence across our global Recruiting organization. The ideal candidate will bring high-level recruiting knowledge, strong stakeholder management capabilities, and a proven track record of optimizing systems and processes at scale. This individual will serve as a subject matter expert (SME) on recruiting operations, capable of synthesizing complex information, connecting dots across programs, and representing Recruiting in high-impact cross-functional initiatives.

Requirements

5+ years of experience in Recruiting Operations, HR Operations, or a related field
Understanding of recruiting processes, systems, and lifecycle workflows; able to operate as an SME
Experience supporting large-scale tech or process implementations and managing complex stakeholder groups
Strong analytical skills with the ability to extract insights from data, identify trends, and develop recommendations
Excellent project management, organization, and communication skills; able to synthesize and connect large volumes of information
Skilled in stakeholder influence and driving alignment in cross-functional environments
Proficiency in Google Workspace (Docs, Sheets, Slides, Drive), Slack, and Smartsheet

Nice To Haves

Experience with recruiting technologies such as Workday, GoodTime, HackerRank, or equivalent platforms
Background in process optimization or systems thinking
Ability to operate autonomously and balance strategic priorities with tactical execution
Experience working in global and matrixed organizations
M&A background

Responsibilities

Act as a trusted partner to Recruiting leadership and cross-functional teams.
Represent the recruiting function in large-scale projects, influence decision-making, and provide SME-level guidance on recruiting operations, tools, and workflows.
Own and continuously improve components of our recruiting technology stack (ATS, scheduling platforms, assessments, etc.) by identifying gaps, evaluating processes, and creating impact in partnership with systems teams.
Lead process improvement initiatives focused on scalability, automation, and simplification. Leverage insights to design streamlined workflows that reduce manual effort and improve quality and consistency across global teams.
Leverage recruiting and operational data to identify trends, monitor performance, and develop actionable insights. Drive accountability around metric adoption, reporting integrity, and operational KPIs.
Support the planning and execution of recruiting programs and technology implementations. Track milestones, ensure cross-functional alignment, and surface risks and dependencies early.
Oversee the development and governance of process documentation, training materials, and self-serve knowledge resources. Ensure accessibility, accuracy, and usability across teams.
Partner with Recruiting Enablement to manage logistics for in-person and virtual events. Ensure a seamless experience for facilitators, attendees, and stakeholders.