(CAN) Senior Manager, Quality Assurance (IC)- 12 months contract

Walmart•Mississauga, ON

About The Position

This role is placed within the Walmart Brands Quality team and sets the quality strategy for Walmart Brands products in Food, consumables, health and wellness categories, translating the customer expectations into clear product standards, supplier requirements, and scalable testing programs that protect brand trust and accelerate speed to shelf.

Requirements

Undergraduate degree in a relevant discipline (e.g., chemistry, biology, engineering, or related field to consumables, health and wellness or food).
10+ years of quality assurance experience within retail/consumer products, with demonstrated ownership of quality programs, supplier performance, and customer experience outcomes
Strong foundation in preventive quality systems (GMPs, CAPA, audits, risk assessment) and continuous improvement methodologies
Proven ability to operate in a fast-paced, customer-centric environment while balancing business priorities with quality risk
Strong analytical, Ai usage and critical-thinking skills; able to translate testing, supplier, and customer data into insights, priorities, and clear recommendations
Executive-ready communication and stakeholder management skills to influence decisions across Product, Brand, and Sourcing—often without direct authority
Strong relationship-building skills with associates, suppliers, and third-party service providers to drive accountability and sustained performance
Strong proficiency with quality data and digital tools (Excel, Power BI, Ai tools) to build dashboards, automate reporting, and enable proactive risk management

Responsibilities

Define and govern end-to-end quality requirements for assigned categories, translating customer needs into clear standards for suppliers and third-party labs.
Manage quality assurance processes by monitoring industry best practices, evaluating key quality drivers, and incorporating them into quality programs.
Set the testing approach for new and existing items by selecting fit-for-purpose methods and specifications that are repeatable, risk-based, and aligned to customer expectations.
Establish performance dashboards and routine business reviews including lab results and trend data; identify emerging quality risks and drive prioritized action plans.
Lead cross-functional issue resolution with suppliers by driving root-cause analysis, corrective and preventive actions (CAPA), and verification of effectiveness to prevent recurrence.
Convert customer feedback and complaint insights into category-level improvement roadmaps; align stakeholders on actions and measure impact on customer experience.
Continuously evolve testing programs and protocols, benchmarking external best practices and simplifying processes to improve speed, consistency, and cost effectiveness.
Serve as a strategic advisor to Product, Brand, and Sourcing partners—clarifying expectations, recommending decisions, and embedding quality into key milestones from concept to launch.
Build supplier capability by partnering with Product/Business Development, Sourcing, and third-party labs to standardize expectations, strengthen process controls, and drive sustained performance.
Own quality readiness for product launches by ensuring testing is completed at the right milestones, results are interpreted with sound judgment, and risks are addressed before commercialization.