Senior Manager, Quality Assurance

A.W. Chesterton Company•Groveland, MA

5d•$140,000 - $155,000•Onsite

About The Position

Our Operations professionals manage and support the creation of our world-class flow control products in a low-volume, high mix manufacturing environment. These folks are our manufacturing leaders - shop managers, purchasing professionals, production and demand planners, engineers, and quality professionals who value working with other top manufacturing professionals and helping solve complex production problems. In addition to a work environment that promotes learning and promote-from-within opportunities, we understand what matters to our production workers: competitive, market-drive pay, outstanding benefits, and a stable and dependable job place supported by over 140 years of being in business. If you are looking for a place to call home in your next manufacturing role, come and explore all that Chesterton has to offer! The Senior Manager, Quality Assurance is responsible for ensuring products consistently meet or exceed customer specifications, expectations, external certification standards, and comply with all applicable legislative and regulatory requirements. This role is responsible for leading efforts associated with the implementation of the Chesterton Quality System across multiple factories. The Senior Manager, Quality Assurance is also responsible for leading activities related to preventing defects, reducing variation, and waste in the manufacturing processes across multiple factories. Further, this position is responsible for leading efforts to ensure production line operators are properly equipped to assume responsibility and accountability for quality at the source across multiple factories. This position ensures professional evaluation and resolution of customer complaints across multiple factories. The Senior Manager, Quality Assurance is responsible for ensuring effective maintenance of the ISO 9001:2015 certification status across multiple factories. Additionally, this role is responsible for identifying benchmark practices across multiple factories and working with the Director, Quality Assurance and Product Compliance to ensure, when applicable, these benchmark practices are deployed globally.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership, interpersonal, organizational, and management skills.
Comprehensive knowledge of the techniques of quality tools, systems, and methods.
High degree of interpersonal sensitivity while driving successful change.
Knowledge of specific process and methodologies including ISO 9001 and other voluntary national and international standards and regulations.
Strong influencing and communication skills.
Skilled at independently assessing risks and making decisions.
Knowledge of business process design, improvement, and change management.
Strategic planning and development skills.
Strong tactical abilities with demonstrated results.
Bachelor’s degree or 10-15 years of equivalent experience is required
8 - 10 years’ experience in a quality management focused leadership position
Specific experience with manufacturing operations
Strong business excellence modeling systems
Employees assigned to certain tasks within this job may be required to participate in our Medical Surveillance Program.
While performing the duties of this job, the employee is required to stand, walk, sit, talk or hear and reach with hands and arms. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision. Noise (i.e. - manufacturing production) exists daily in the work environment.

Responsibilities

Consistent, regular and punctual attendance is an essential function of this job.
Manage and lead all quality activities while consistently assessing the overall effectiveness of these activities across multiple factories.
Lead efforts to identify and resolve gaps in quality training and information accuracy that impact the line operator’s ability to deliver quality product across multiple factories.
Communicate with customers, suppliers, certification bodies, and agencies regarding compliance issues across multiple product lines.
Ensure robust and accurate process control systems are deployed to identify and resolve abnormal processing conditions across multiple factories and where applicable, seek global conformance.
Serve as a critical advocate and subject matter expert regarding the Chesterton Quality System policies, standards, and requirements.
Lead efforts to involve line operators in the development and implementation of systems designed to demonstrate improved performance results associated with the Chesterton Quality System policies, standards, and requirements as well as ensure global deployment where applicable.
Proactively and thoroughly execute performance management practices to address issues that have a negative impact on the ability to meet quality requirements.
Effectively utilize data to prioritize improvement opportunities and actively lead the development and implementation of effective containment and root cause corrective actions.
Effectively utilize quality tools to collect and interpret data to prioritize and realize improvement opportunities, i.e., Cause & Effect Diagram, Flowcharting, Check Sheets, Pareto Diagram, Histograms, Control Charts, Scatter Diagrams.
Lead and supervise Quality Engineers, Precision Inspectors, and others as directed by management.
Execute internal audits and lead the structured problem-solving process to ensure all audit findings and observations are adequately addressed.
Lead efforts to clearly understand all factory customer complaints and resolutions.
Ensure proper controls are in place to monitor supplier performance and work with global quality to determine proper corrective actions.
Ensure compliance with all ISO 9001:2015 standards.
Report the quality performance results and associated improvement plans across multiple factories monthly.
Ability to influence and manage upward.
Work with members of the organization’s Manufacturing Operations team in executing strategic plans to improve quality.
Provide service to global operations team in the form of analysis, solution recommendation, implementation, and training.
Work is reviewed in terms of meeting organizational, financial, and operational objectives.

Benefits

“Work Today, get paid tomorrow” - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!
Chesterton Student Loan Repayment Program
BCBS Medical Coverage
Delta Dental
401K savings plan with a Chesterton contribution
PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
Vision insurance
Tuition Reimbursement
Short-term disability and long-term disability insurance
HSA & FSA options to cover additional medical costs
Parental leave for moms and dads to be
Hiring referral bonuses (up to $3,000 for select roles)
A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!