Senior Manager, Provider Experience Strategy

Oscar Health • Tempe, AZ

2d • $134,136 - $176,053 • Hybrid

About The Position

Oscar is hiring a Senior Manager, Provider Experience Strategy to join their Provider Experience Team. This role will drive the strategy and end-to-end implementation of programming focused on optimizing the provider experience. The position requires cross-functional collaboration, partnership with internal teams to manage complex project plans, and the use of data to build compelling narratives and make informed decisions. The Senior Manager will solve end-to-end challenges and bring a strong ownership attitude to achieving team goals. This role reports into the Director, Strategic Planning.

Requirements

• 6+ years experience in strategy and operations.
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)
• 4+ years of experience in product management and program management

Nice To Haves

• Experience using data and metrics to drive improvements in programs
• Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• Comfort and experience working with technology stakeholders to ideate and leverage tech solutions to drive business value
• Knowledge of U.S. health insurance business models and dynamics, especially related to initiatives targeting the provider experience
• Master's Degree
• PMP Certifications or Program Management Certifications

Responsibilities

• Help achieve and execute the strategy for department-specific programs
• Manage important cross-functional projects from definition to delivery, including project plan creation, stakeholder engagement, and post-launch iteration.
• Define success criteria and use data fluency to analyze performance, own root-cause analysis, and implement mitigation strategies.
• Evaluate existing workflows to identify gaps and build operating plans that improve department projects.
• Improve consensus and align with leadership on overarching needs, building complex projects.
• Help grow direct reports (as applicable) and provide mentorship to promote colleagues' professional development.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Benefits

• medical
• dental
• vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements
• unlimited vacation program
• annual performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager