RFI)

CVS Health•Hartford, CT

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary At Aetna, we are committed to helping our members achieve their best health in an affordable, convenient and comprehensive manner. Group Retiree Solutions (GRS) is a core component of the Aetna Medicare Organization. Our vision is to develop an industry-leading group retiree health care business by delivering unrivaled value to our plan sponsors and members alike. We aspire to provide personalized, member-centric care that treats retirees like human beings during a sensitive chapter in their lives. We work as a strategic partner that is uniquely committed to helping our clients reach their benefit goals. Imagination, innovation, accountability and teamwork, with an emphasis on structure and process, drive us to deliver unparalleled results. We are seeking a Senior Manager, Project Program Management, to join our Strategy, Product and Operations team. The Senior Manager is responsible for leading and supporting multiple, large-scale projects including coordination, planning, development, implementation and execution efforts. This colleague will have primary accountability for collaborating with cross-functional teams to ensure seamless communication and coordination between sales, account management, sales support and other key business areas throughout the new business and renewal sales cycles. Other essential components of this role anticipating business and resource needs, setting priorities, establishing accountabilities, identifying and assessing risks and issues, adhering to timelines as well as executing and ensuring documentation is clear and concise. The ideal candidate will be able to work independently to identify requirements, research and resolve barriers to progress and influence team members to work with urgency.

Requirements

7+ years' experience in project / program management, sales support and operations, RFP / RFR / RFQ / RFI delivery, business planning; preferably within the healthcare or insurance industry
Experience producing results by working within established timeframes, deadlines and understanding next steps
Strong verbal and written communication, interpersonal, problem resolution and critical thinking skills
Proven ability to influence and collaborate with business partners at all levels
Experience presenting to audiences at all levels in an open and transparent way that quickly builds trust and respect
Highly motivated self-starter with a growth mindset
Confidence and courage to work independently, execute priorities, identify and initiate improvements without requiring step-by-step direction

Nice To Haves

Proficient Medicare background
PMP certification
Advanced Degree preferred or equiv. work experience

Responsibilities

Coach, mentor, and support Proposal Analysts to ensure high-quality deliverables and consistent adherence to proposal development standards.
Review and provide oversight for RFP and RFI responses, ensuring accuracy, completeness, and strategic alignment.
Supervise and manage the RMSS mailbox, including: Assigning RFPs to analysts based on complexity, priority, and capacity. Assessing RFP complexity and analyst workload to effectively balance resources and timelines.
Lead assigned RFPs by gathering and synthesizing strategic, operational, and technical details from Sales teams and internal business partners.
Partner closely with the Lead Director of Proposal Development to align proposal strategy, execution, and timelines.
Enter and validate plan designs in MPDT, including: Evidence of Coverage (EOC) Summary of Coverage (SOC) Ensuring expected turnaround time (TAT) is met and completed prior to strategy calls.
Proactively communicating with Underwriting (UW) to resolve questions or discrepancies before submission.
Manage submissions to Product Quality Board (QB), including: Coordinating Medicare Advantage (MA) QB review to ensure plan designs align with MPDT entries and completing secondary quality checks. Routing Pharmacy (RX) components directly to the designated RX mailbox for review.
Maintain and update annual proposal and performance statistics to support reporting, analysis, and continuous process improvement.