Senior Manager, Project Management - Imaging

ICON plc • Downers Grove, IL

3d • Remote

About The Position

The Senior Manager, Project Management is responsible for the tactical and strategic direction and management of projects through designated project managers. The role ensures alignment with corporate strategy, consistency of process across projects, and internal and external customer satisfaction. It provides day-to-day oversight, vision, leadership, and mentorship to the assigned Project Management team, including supporting performance and career development. The position is accountable for the direction, coordination, implementation, execution, control, and completion of programs and projects, while ensuring compliance with company policies and procedures and effective planning, allocation, and performance of resources.

The role also supports operational improvement, team training and development, project resourcing, customer escalations, strategic planning and risk assessment, financial performance, and recruitment. Travel may be required up to 25% of the time. ICON describes itself as a global healthcare intelligence and clinical research organisation focused on bringing new medicines and treatments to patients faster.

Requirements

• Bachelor’s degree in life sciences, project management, business administration, or a related field.
• Extensive project management experience in the clinical research or pharmaceutical industries.
• Supervisory experience.
• Strong leadership and organizational skills, including the ability to manage multiple projects and priorities effectively.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Legal right to work in the country where the role is based.

Nice To Haves

• Advanced degree.
• Relevant certifications, such as PMP.

Responsibilities

• Provide strategic and tactical management to the assigned team of Project Managers and Project Assistants.
• Mentor and manage the project management team through mutually agreed objectives, professional development plans, and performance monitoring.
• Maintain team performance and effectiveness, monitor team health, and identify, resolve, or escalate performance issues.
• Ensure adequate training for new and updated processes; assess training curricula and staff understanding, and identify training needs.
• Manage project workload, resource forecasts, project assignments, and identification of personnel resources for new and existing projects.
• Develop operational metrics to assess project performance and provide team performance metrics to senior management as assigned.
• Serve as an escalation point for customer or cross-functional issues that cannot be resolved at the project manager level.
• Ensure the team has appropriate tools and uses them effectively; identify obstacles and make corrective actions or recommendations.
• Monitor operational process efficiency and identify or lead improvement opportunities.
• Lead or participate in strategic planning and risk assessment, including development and delivery of contingency activities within budget, time, resource, and value targets and in accordance with SOPs.
• Communicate best practices and lessons learned.
• Analyze department and project financial data, identify issues and trends, and implement corrective action plans to support profitability.
• Promote a proactive, professional culture and contribute to the Project Management department’s success.
• Ensure team compliance with standard procedures and company policies.
• Lead customer meetings and escalations when required.
• Support staff recruitment, including interviews and the hiring process.
• Recognize and uphold ICON’s values, and foster process improvement, teamwork, partnerships, and open, balanced communication.
• Perform other responsibilities as assigned by senior management.
• Travel up to 25% of the time.

Benefits

• Competitive base salary and performance-related incentives.
• Medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.
• Health and wellbeing programmes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior