Project Management-Senior Manager
About The Position
The Senior Manager will manage a fast-changing environment with non-standard deliverables and help increase revenue across business segments. The role provides information, data, materials, and tools to support strategic direction, customer experience, and brand strength, while connecting the development and execution of multiple projects. It focuses on building and implementing sales enablement programs, identifying skills and knowledge gaps, working with Sales Leadership and Product teams, and ensuring the sales organization is ready to sell. The role also includes reporting, performance review, and continuous improvement in cost-effectiveness, quality, speed, and customer satisfaction. This is a hybrid role with a defined work location that combines working from home with at least three days per week in the office. The schedule is 40 hours per week, and the position may require flexible shifts, evenings, weekends, or holidays at times.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
- Experience in call center operations.
- Experience in sales, sales operations, business development, or marketing.
- Willingness to work flexible shifts, evenings, weekends, or holidays at times.
Nice To Haves
- Master’s degree.
- Experience presenting new and complex wireless technologies to C-level executives.
- Experience leading cross-functional teams and aligning groups toward a common goal.
- Experience in Enterprise Sales, B2B Sales, or Sales Operations.
- Ability to develop and implement innovative strategies that achieve critical business goals and objectives.
- PMP Certification.
- Lean Six Sigma Certification.
- Experience with Proactive Engagement Team (PET) Dialer.
- Experience with Microsoft Dynamics.
- Experience with Cisco ICM Scripting.
- Experience with Call Routing IVR.
- Data visualization experience, including reading and writing SQL and running queries in SSMS, Teradata, and/or GCP.
Responsibilities
- Design, build, and implement a comprehensive sales enablement program, including tools, processes, programs, and accreditations.
- Partner with Sales Leadership to identify company-wide knowledge and skills gaps, conduct ongoing needs assessments, and roll out targeted programs.
- Collaborate with Product Management and Product Marketing teams to develop and launch sales enablement programs.
- Identify standard methodologies for rapid dissemination across the field.
- Create and run sales enablement tools and materials that support sales force revenue generation.
- Ensure the sales organization has the skills, knowledge, and readiness to sell.
- Deliver accurate, detailed, timely, and user-friendly ongoing reports.
- Review performance and make continuous improvements in cost-effectiveness, quality, speed, and customer satisfaction.
- Serve as a link between development and execution across multiple simultaneous projects.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability insurance.
- Basic and supplemental life insurance.
- AD&D insurance.
- Identity theft protection.
- Pet insurance.
- Group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year.
- Up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Other incentives and an award-winning total rewards package.
- Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
