Senior Manager, Program Operations

Team SCG•Fort Lauderdale, FL

2d•Onsite

About The Position

TEAM SCG is hiring a senior operations leader to oversee the systems and processes that support our client e-commerce programs. We power inventory-backed client webstores (“company stores”) used by organizations to distribute branded merchandise for employees, events, marketing initiatives, and loyalty programs. These programs combine e-commerce storefronts, inventory management, and warehouse fulfillment. This role is responsible for ensuring those programs operate reliably and scale effectively. Key areas of focus include inventory planning, order management workflows, fulfillment performance, and the development of repeatable operational processes. This is not a marketing e-commerce role. This is an operations leadership role focused on inventory, fulfillment, and operational infrastructure. The right person in this role will help strengthen the operational foundation of our programs and is tech savvy with a creative approach to problem solving. This job summary is not exhaustive, and additional duties may be assigned to support the overall goals of the company.

Requirements

5-7+ years in ecommerce operations, fulfillment operations, or inventory-driven program management
Experience leading ops team members
Direct ownership of inventory forecasting and replenishment strategy
Experience working within ecommerce platforms and ERP/inventory management systems strong command of order management workflows, SLA tracking, and operational controls
Proven ability to build SOPs, improve systems, and stabilize complex workflows
Sufficient technical fluency with ecommerce platforms to audit store setups and operational logic
Ability to translate operational realities into clear guidance for sales and client-facing teams

Nice To Haves

Experience with promotional products, kitting programs, or decorated goods is a plus, but strong operational rigor is required.

Responsibilities

Oversee the operational performance of multiple inventory-backed e-commerce programs
Lead 2-3 team members responsible for building and managing clients' custom webstores
Manage inventory forecasting, replenishment planning, and program stock allocation
Ensure order flow integrity from e-commerce platform through warehouse fulfillment
Define and monitor SLAs to maintain operational accountability
Manage operational exceptions including fulfillment issues, returns, and order discrepancies
Develop and document repeatable playbooks to support programs growth
Partner cross-functionally across programs, warehouse, sales, marketing, and accounting teams
Audit store configurations and inbox activity
Identify potential operational risks
Ensure programs are set up and maintained correctly
Communicate operational capabilities and constraints
Ensure program commitments align with fulfillment capacity
Position strong operational infrastructure as a competitive advantage in new business