Senior Manager, Program Management

ServiceNow•Santa Clara, CA

21h•Hybrid

About The Position

We’re looking for a sharp, execution-obsessed Senior Manager to join the Strategic Execution Office within Global Marketing Strategic Operations. This is not a traditional PMO role—it’s a high-impact seat at the intersection of M&A integration, marketing transformation, and AI-native ways of working. You’ll translate acquisition strategies and enterprise priorities into structured integration plans, clear execution roadmaps, and measurable business outcomes. You’ll operate across cross-functional boundaries, bring operational rigor to complex initiatives, and drive accountability from kickoff to close-out—using AI as a strategic partner, not just a productivity shortcut. The ideal candidate has a track record in M&A integration and marketing program leadership, thrives in ambiguity, embraces AI-enabled workflows as foundational to how work gets done, and knows how to move fast without sacrificing quality.

Requirements

Bachelor’s degree required.
12+ years of relevant experience in Program/Project Management, Strategic Operations, M&A Integration, or Marketing Operations.
5+ years managing large, cross-functional initiatives in complex enterprise environments.
Demonstrated success driving marketing programs or M&A integrations to measurable business outcomes.
Strong command of project management fundamentals: planning, risk management, stakeholder alignment, and execution tracking.
Proficiency with AI-enabled workflows and tools (Microsoft 365 Copilot, Claude, ChatGPT Enterprise, Zoom AI Companion, or similar). Not just familiarity—demonstrated usage in day-to-day execution.
Experience building or maintaining golden prompt libraries, AI-enabled reporting workflows, or automation pipelines for program management.
Excellent communication and facilitation skills with a bias toward clarity and action.

Nice To Haves

PMP and/or Agile certification preferred but not required.

Responsibilities

Own end-to-end planning and execution for Marketing-focused M&A integrations and strategic transformation programs.
Translate business priorities and acquisition objectives into structured program charters, workstreams, milestones, and measurable outcomes.
Manage multiple concurrent initiatives, ensuring delivery on time, within scope, and within budget.
Drive accountability and urgency across cross-functional teams. Challenge unproductive patterns and protect execution standards.
Build comprehensive integration plans in partnership with Marketing, Product, Sales, Finance, IT, and other enterprise functions.
Align integration strategy to broader enterprise objectives and synergy targets.
Track and manage risks, dependencies, decision logs, and critical path activities with precision.
Ensure clear communication, documentation, and stakeholder alignment throughout the integration lifecycle.
Partner with leaders across Marketing and enterprise functions to align on strategy and drive execution.
Facilitate working sessions, governance forums, and executive reviews that move work forward—not just update stakeholders.
Serve as the connective tissue between strategic direction and day-to-day operational execution.
Support portfolio-level planning and prioritization within the Strategic Execution Office.
Identify and allocate resources to the highest-impact initiatives aligned to organizational strategy.
Translate strategic imperatives into actionable roadmaps with clear ownership and accountability.
Identify and implement improvements to workflows, tools, and integration processes.
Maintain structured documentation including charters, requirements, decision logs, roadmaps, and post-integration reviews.
Define and document business requirements to support operational and system changes.
Establish KPIs, milestones, and dashboards to monitor program health and outcomes.
Deliver structured status updates and executive-ready reporting to senior stakeholders.
Design feedback mechanisms into programs to drive continuous improvement.
Leverage AI tools (Microsoft 365 Copilot, Claude, Zoom AI Companion, and emerging platforms) as foundational to how you plan, execute, and communicate—not as optional add-ons.
Identify manual processes ripe for AI automation, design end-to-end AI-enabled workflows, and measure time savings and adoption across the team.
Use AI to generate executive-ready program narratives, QBR content, and stakeholder communications—always verifying outputs for accuracy before distribution.
Coach cross-functional partners and junior PMs on AI-native methodologies, prompt engineering, and workflow automation best practices.