Senior Manager, Program Management

HUB International•Chicago, IL

20h•$140,000 - $160,000•Hybrid

About The Position

HUB International’s Technology and Operations Delivery PMO is seeking a Senior Manager, Program Management to lead the program management function within the TechOps PMO. In this role, you will manage a team of program managers, lead programs personally based on delivery need and complexity, and contribute to the maturation of PMO program management standards. You will own the PMO’s relationship with the Security technology team, serving as a delivery partner and engaging in Security programs as they arise. The TechOps PMO delivers enterprise project & program governance and cross-functional execution for technology initiatives across HUB. In this role, you will work closely alongside peer Senior Managers across project management and business analysis disciplines to drive delivery that is consistent, credible, and well-governed.

Requirements

7+ years of program or project management experience in a complex, enterprise technology environment
3+ years in a people leadership role, with a demonstrated ability to develop and motivate delivery professionals
Track record of managing multi-workstream programs with executive visibility and high stakeholder complexity
Experience contributing to or evolving delivery standards, governance frameworks, or program management practices within a PMO or delivery organization
Strong communication and facilitation skills, with the presence to engage confidently with senior leaders and the credibility to influence without authority
Service mindset — you lead by removing obstacles, not creating them, and you measure your success by the success of the people around you
Comfort operating in ambiguity and navigating a maturing delivery environment
Experience delivering in a Security technology environment is strongly preferred — deep domain expertise is not required, but the ability to build credibility quickly with security stakeholders is essential
7-10 years of relevant experience
Bachelor's degree (4-year degree)

Nice To Haves

Security background is not required, but familiarity with security technology delivery — or the ability to build credibility quickly in that environment — will set you up for success.

Responsibilities

Lead, develop, and support a small team of program managers, providing coaching, direction, and performance feedback aligned to PMO standards and individual growth
Build a high-trust team environment grounded in accountability, service orientation, and delivery excellence
Manage workload distribution across the team, ensuring capacity is aligned to program demand
Partner with the Director, TechOps PMO on team planning, hiring, and capability development
Lead complex, cross-functional programs assigned based on delivery need and priority — spanning technology teams across Infrastructure, Enterprise Applications, Security, and transformational initiatives
Manage programs end-to-end from initiation through close, owning scope, schedule, dependencies, risks, and stakeholder communication
Serve as a senior delivery partner to the Security technology team — managing the PMO’s relationship with Security leadership and engaging in Security programs as they arise
Maintain clear program visibility and proactively surface delivery risks, decisions, and status to TechOps and executive stakeholders
Own and evolve program management standards within the PMO, ensuring frameworks and practices reflect the complexity and scale of the programs your team delivers
Partner with your team of program managers to refine and improve standards iteratively — grounding them in practitioner experience rather than theory
Collaborate with PM Senior Managers and the BA function to ensure delivery standards are coherent and consistently applied across the PMO
Contribute to OnePlan governance and delivery tooling as they relate to program delivery