Senior Manager, Program Management

Co-operators • Burlington, ON

10d • CA$114,021 - CA$164,021 • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our national Creditor team aspires to develop and deliver market leading products and solutions to exceed client expectations. We think strategically and collaboratively to create mutually beneficial results and achieve business objectives. We operate with high-integrity, motivated by our desire to do the right thing for our clients and their members. The role leads a team of Product Owners responsible for portfolio planning, roadmap prioritization, and delivery execution across business and technology initiatives. Working closely with stakeholders across Distribution, Operations, Technology, Finance, Actuarial, Compliance, Legal, and PMO, the Senior Manager drives alignment, manages competing priorities, and ensures the successful delivery of strategic objectives. The Senior Manager serves as a key leader in portfolio transformation, enabling the evolution of products, processes, digital capabilities, and partner integration solutions while supporting sustainable growth and operational excellence across the Creditor business.

Requirements

• Proven Product Owner experience in a leadership capacity.
• Strong stakeholder management capabilities.
• 5 years of experience in the Insurance industry.
• Experience with policy administration systems.
• A good understanding of B2B2C business models and sales lifecycles.
• Experience with budgeting, portfolio management, or project financials.
• Demonstrated people leadership skills (people management considered an asset).

Nice To Haves

• Knowledge of Creditor Insurance is considered to be an asset.

Responsibilities

• Lead and develop a 4+ team of Product Owners.
• Own and guide the strategic roadmap for Creditor including preparation for quarterly Horizon Planning session (aka PI planning).
• Ensure product priorities align with business strategy and portfolio objectives.
• Drive stakeholder alignment across business and technology teams.
• Manage roadmap planning, prioritisation, and delivery oversight including the process to iterate business cases from concept to approved project.
• Support budget, portfolio, and financial management activities.
• Provide leadership across multi-functional teams and initiatives.
• Act as a senior contributor on product strategy and execution.
• Build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• Foster innovation and continuous improvement with a focus on client experience.
• Facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• Successfully convey messages and demonstrate openness to exploring alternative points of view.
• Use critical thinking to guide decision making.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• Competitive salary and incentive programs.
• Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed