Senior Manager - Program Management
About The Position
The Senior Manager of Transformation & Product Strategy within American Express’s Technology Business Enablement (TBE) Technology Portfolio Management organization will drive the evolution of the enterprise Technology Business Management (TBM) and portfolio ecosystem. The role owns the product vision and transformation roadmap for a connected portfolio toolset integrating planning, workforce, financial, and delivery systems to improve planning, technology investment transparency, and insight-driven decision-making. The role ensures that tools, data, standards, and operating models work together effectively, establishing connected data foundations that support actionable insights and AI-augmented decision support. It also leads enterprise product strategy, ecosystem integration and modernization, financial and workforce connectivity, data strategy, and collaboration with stakeholders across technology, finance, product, engineering, and Data & AI teams.
Requirements
- Bachelor’s degree or equivalent experience; a bachelor’s degree is also stated as required.
- At least 7 years of experience in Product Strategy, Product Management, Technology Business Management, Portfolio Management, or related disciplines.
- Experience defining product vision, strategy, and roadmaps for enterprise technology platforms.
- Demonstrated ability to shape data strategy that produces AI-ready data.
- Experience identifying and operationalizing AI-augmented business use cases.
- Experience leading cross-functional initiatives involving technology, finance, product, and engineering organizations.
- Experience translating complex business problems into scalable technology solutions.
- Strong executive communication and stakeholder management skills.
- Experience with Agile product management methodologies and roadmap planning.
- Enterprise transformation experience modernizing portfolio, planning, or financial management ecosystems.
- Expertise in forecasting, costing methodologies, TCO, and scenario planning.
- Ability to connect demand, workforce, cost, delivery, and value into a cohesive model.
- Ability to shape AI use cases and influence stakeholders through executive presence and alignment.
Nice To Haves
- An advanced degree.
- Experience with ApptioOne, Apptio Targetprocess, or comparable Technology Business Management platforms.
- Knowledge of TCO, TBM, and portfolio investment planning.
- Experience leading enterprise platform transformations and technology modernization initiatives.
- Experience driving organizational change and user adoption for enterprise products.
- Familiarity with AI-enabled product capabilities, automation, and data-driven decision-making.
- Strong analytical and strategic thinking skills with a customer-centric mindset.
Responsibilities
- Define and execute the product strategy and roadmap for the enterprise TBM and portfolio management ecosystem, including Apptio Targetprocess and supporting data platforms.
- Lead product discovery with enterprise stakeholders, gather requirements, build consensus, and translate needs into scalable cross-platform solutions.
- Identify and drive automation and optimization opportunities across the TBM and portfolio ecosystem to improve process efficiency, data quality, and user experience.
- Develop an understanding of end-to-end supply, demand, and delivery workflows to design scalable, integrated solutions.
- Enhance Total Cost of Ownership (TCO) methodologies to improve financial transparency and portfolio insights.
- Use data across enterprise planning platforms to develop actionable portfolio insights and reporting and dashboards for executive and operational stakeholders.
- Enable scenario planning through integrated planning and operational data.
- Integrate demand, workforce, financial, operational, and delivery systems into a connected portfolio ecosystem.
- Improve system integrations, data quality, and process consistency across planning, forecasting, reporting, and governance.
- Establish trusted, governed, AI-ready data foundations for advanced analytics and AI-powered decision-making.
- Partner with Data & AI teams to improve portfolio data and enable AI-powered insights, forecasting, prioritization, productivity measurement, and governance.
- Deliver portfolio insights that support executive decision-making and strategic investment planning.
- Lead cross-functional initiatives and drive organizational change through stakeholder alignment.
Benefits
- Competitive base salaries.
- Bonus incentives.
- 6% company match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location.
- Free and confidential counseling support through the Healthy Minds program.
- Career development and training opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
