Senior Manager, Program Management, Emergency Communications - Global Security Operations Center

Walmart•Bentonville, AR

1d•Onsite

About The Position

This role serves as the enterprise owner for Walmart’s emergency mass communication platforms, managing and scaling a global instance of AlertMedia and related technologies. The position advances emergency communication resilience by coordinating with GSOC vendors and business partners to maintain a mission-ready ecosystem. It is foundational to Walmart’s emergency readiness, ensuring systems, workflows, and stakeholders are prepared to support associates and operations worldwide during high-impact events. The role pilots improvements, optimizes reliability, enforces governance, and delivers roadmap advancement. The Senior Manager leads Walmart’s global emergency communication ecosystem, owning the strategy, scalability, and operational readiness of enterprise mass notification platforms. This role ensures systems are mission-ready, driving testing, governance, and continuous improvement to support effective response during critical events. Partnering across the GSOC, Global Tech, EOCs, and external vendors, the Senior Manager advances integrations, onboarding, and best practices to strengthen global coverage. Through program ownership and roadmap execution, this position enables reliable, timely communication to protect associates and operations worldwide.

Requirements

5+ years in GSOC, emergency management, critical communications, mass notification, or similar program leadership.
Experience with AlertMedia, Everbridge, OnSolve, Crisis24, or similar enterprise mass notification platforms.
Demonstrated success owning SaaS programs, from implementation through lifecycle maturity and roadmap management.
Strong capability to lead through influence—landing change and standards across global business units.
Deep understanding of emergency communication principles, escalation pathways, and communication risk modeling.
2 years’ experience leading cross-functional teams.
3 years’ experience using intermediate functionality of Microsoft Office.
Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.

Nice To Haves

Ability to guide internal teams and vendors in connecting our emergency notification tools (at the API level) with other business systems to improve automation, accuracy, and speed during critical events.
Leadership Through Influence: Builds alignment and drives outcomes across teams without formal authority. Guides partners and vendors with credibility, cultivates program ownership, and demonstrates readiness for future people leadership as the function grows.
Technical fluency: Able to translate between business needs and platform mechanisms (routing rules, contact hierarchies, templates, API logic).
Program discipline: Governance, lifecycle maintenance, performance metrics, service readiness, and platform stewardship.
Communication: Executive-ready writing, stakeholder education, and emergent communication clarity.
Managing a budget, profit and loss statement, or relate financial process.
Master’s degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area.
Project Management Certification

Responsibilities

Own and expand Walmart’s emergency mass communication ecosystem
Serve as enterprise program owner for Walmart’s emergency mass communication system (AlertMedia), including administration, configuration, lifecycle management, roadmap alignment, and global scalability.
Manage secondary/adjacent platforms (Everbridge xMatters, Crisis24) and evaluate integrations that enhance incident notification and associate safety outcomes.
Manage all contracts, service agreements, etc. associated with the GSOC’s emergency communication technology.
Keep the systems mission-ready: Maintain system health, uptime, and user readiness; drive testing programs, automation opportunities, and proactive risk reduction across the tech stack.
Establish and execute emergency testing plans, health checks, and steady-state technical ownership.
Lead roadmap & change management: Lead the Walmart GSOC’s Emergency Communications Team. Pilot capabilities, run proofs of concept, write success criteria, manage UAT, and support enterprise rollouts.
Drive enterprise onboarding: access models, governance, SOPs, knowledge base, and training content.
Collaborate to scale global coverage: Partner with Walmart’s Emergency Operations Centers (EOCs) around the globe.
Partner with Global Tech for integrations, API connection design, data mapping, and signal routing.
Work closely with platform vendors to manage, grow, and troubleshoot an enterprise communications platform.
Enable emergency workflows: Develop and maintain escalation frameworks, contact strategies, templates, and tiered activation models for leadership decision-makers.
Advise internal partners at international scale on event communication strategy and best-practice delivery patterns.

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term disability
long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.