Manager, Global Security Operations Center

Nationwide Mutual Insurance•Columbus, OH

19h•Onsite

About The Position

Nationwide's Technology team is seeking passionate individuals to join a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies. The Manager, Global Security Operations Center (GSOC) is responsible for leading GSOC operations to support associate safety and protect corporate assets. This role provides leadership in a 24/7 operational environment, guiding incident response, operational readiness, intelligence gathering, and cross-functional coordination during routine and critical events. The position is based in Columbus, Ohio, and requires daily in-office presence. Schedule flexibility is necessary to support the 24/7 operation and respond to critical incidents or emerging security needs. Providing a safe and secure environment for the workforce and visitors is crucial. The Security team monitors security needs and assists associates with security and safety-related issues. The Security Manager organizes and leads the physical security and life safety functions for company-owned and leased facilities, leads teams of uniformed Security Officers, and manages special security projects. This role develops and leads programs to protect all Nationwide associates around the assigned campus.

Requirements

Experience in security operations, emergency management, GSOC, dispatch or command center operations, military operations, law enforcement dispatch, or a comparable 24/7 operational environment.
Strong knowledge of GSOC operations, incident management, critical event communications, and incident command principles.
Experience with intelligence gathering, threat monitoring, and enterprise security technologies.
Experience using tools such as AI-enabled systems, automation platforms, intelligence monitoring tools, mass communication systems, video management systems, access control platforms, and reporting tools.
Strong collaboration, briefing, and writing skills, with the ability to engage effectively across security teams, leadership, and key business stakeholders.
Undergraduate studies in business administration, criminal justice, or related field preferred.
Typically, eight or more years in the law enforcement or security industry.
Knowledge of security programs and systems, life safety programs, and fire control systems.
Proven knowledge of private sector laws of the security industry.
Demonstrated ability to build business relationships.
Ability to administer the Corporate Security policies, practices and procedures.
Candidates must reside within a commutable distance of Columbus.
This position requires daily in-office presence in Columbus, Ohio.
This role does not qualify for employer-sponsored work authorization.
Nationwide does not participate in the STEM OPT Extension program.

Nice To Haves

Certified Protection Professional (CPP) preferred.

Responsibilities

Leads the development of plans and the implementation of security and life safety programs to maintain and/or improve the level of security at assigned Nationwide properties.
Conducts investigations into security incidents, breaches, or potential threats, and develops incident response plans and protocols.
Handles and maintains knowledge of the latest state-of-the-art security equipment.
Develops plan for and advises on the preventive maintenance programs for life/safety equipment.
Assesses equipment needs and recommends purchases of security equipment, including security force uniforms and equipment.
Assists with development and maintenance of the executive protection program.
Recommends and maintains home alarm systems at executive residences.
Manages operational procedures and training programs for all security officers, including firearms training and the issuing of firearms according to the firearm policy and with approval of the Sr AVP, Corporate Security.
Leads all aspects of the patrol division and location control room, overseeing the areas surrounding the assigned corporate campus.
Oversees the planning of security protection for company special events.
May monitor and analyze security-related data, reports, and trends to identify vulnerabilities, threats, or areas for improvement.
Partners with enterprise audit and Technology Risk management to address compliance concerns.
Directs associate management including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and corrective actions.
May perform other responsibilities as assigned.