Manager, Global Security Operations Center

Nationwide•Columbus, OH

19h•$97,000 - $145,000•Onsite

About The Position

This position is responsible for leading GSOC operations in support of associate safety and protection of corporate assets. The Manager provides leadership across a 24/7 operational environment, guiding incident response, operational readiness, intelligence gathering, and cross-functional coordination during routine and critical events. Providing a safe, secure environment for our workforce and visitors is crucial at Nationwide. Our Security team monitors security needs and assists associates with security and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you! As a Security Manager, you’ll organize and lead the physical security and life safety functions for the company-owned and leased facilities. You’ll also lead teams of uniformed Security Officers who patrol the areas surrounding our corporate campuses and manage special security projects. We’ll count on you to develop and lead programs to provide protection for all Nationwide associates around your assigned campus.

Requirements

Experience in security operations, emergency management, GSOC, dispatch or command center operations, military operations, law enforcement dispatch, or a comparable 24/7 operational environment.
Strong knowledge of GSOC operations, incident management, critical event communications, and incident command principles.
Experience with intelligence gathering, threat monitoring, and enterprise security technologies.
Experience using tools such as AI-enabled systems, automation platforms, intelligence monitoring tools, mass communication systems, video management systems, access control platforms, and reporting tools.
Strong collaboration, briefing, and writing skills, with the ability to engage effectively across security teams, leadership, and key business stakeholders.
Undergraduate studies in business administration, criminal justice, or related field preferred.
Typically, eight or more years in the law enforcement or security industry.
Knowledge of security programs and systems, life safety programs, and fire control systems.
Proven knowledge of private sector laws of the security industry.
Demonstrated ability to build business relationships.
Ability to administer the Corporate Security policies, practices and procedures.
This position requires daily in-office presence in Columbus, Ohio, and candidates must reside within a commutable distance of Columbus.
Work Authorization: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.

Nice To Haves

Certified Protection Professional (CPP) preferred.

Responsibilities

Leads the development of plans and the implementation of security and life safety programs to maintain and/or improve the level of security at assigned Nationwide properties.
Conducts investigations into security incidents, breaches, or potential threats, and develops incident response plans and protocols.
Handles and maintains knowledge of the latest state-of-the-art security equipment. Develops plan for and advises on the preventive maintenance programs for life/safety equipment.
Assesses equipment needs and recommends purchases of security equipment, including security force uniforms and equipment.
Assists with development and maintenance of the executive protection program. Recommends and maintains home alarm systems at executive residences.
Manages operational procedures and training programs for all security officers, including firearms training and the issuing of firearms according to the firearm policy and with approval of the Sr AVP, Corporate Security.
Leads all aspects of the patrol division and location control room, overseeing the areas surrounding the assigned corporate campus.
Oversees the planning of security protection for company special events.
May monitor and analyze security-related data, reports, and trends to identify vulnerabilities, threats, or areas for improvement. Partners with enterprise audit and Technology Risk management to address compliance concerns.
Directs associate management including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and corrective actions.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire