Senior Manager, Professional Services

Omnissa•Atlanta, GA

2d•Hybrid

About The Position

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values— Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value —we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. As a Professional Services Senior Manager, you will be responsible for leading a team of accomplished and bright architects and senior consultants who deliver Omnissa technology to our customers. In Professional Services Leadership, you are also responsible for managing the sales pipeline, project staffing, team utilization, revenue and overall delivery quality for professional services. Our principles are People Leadership, Sales Partnership, Metrics-Driven Strategy, and Delivery Excellence.

Requirements

Strong customer-facing skills.
Understanding and conversing in the technology Omnissa delivers at a level deep enough to recognize how solutions fit customers’ business and technical needs.
Passion for technology and solving problems.
Ability to influence sales.
Bachelor's Degree or equivalent combination of education and relevant professional experience.

Nice To Haves

Previous experience delivering Omnissa products (or similar) is a plus.
Familiarity with Agiloft, Atlassian's suite of products, Oracle, Salesforce, Slack, and Zoom will accelerate onboarding.

Responsibilities

Leading a team of accomplished and bright architects and senior consultants who deliver Omnissa technology to our customers.
Managing the sales pipeline, project staffing, team utilization, revenue and overall delivery quality for professional services.
Talent development, goal setting, utilization management, and creating and maintaining a collaborative, and ever-evolving culture that Omnissa Professional Services is known for.
Nurturing and managing a solid backlog of contracted projects by evolving Go-To-Market Strategy, partnering closely with Sales counterparts, and engaging customers to enable sales of Professional Services.
Elaborating quotes and Statements of Work based on internal templates, and leading scoping conversations with the help of team members.
Gaining insight and experience about how the business runs, our tools, metrics, and priorities.
Establishing a network of contacts across different Omnissa business units to ensure success as a Professional Services Leader.
Making an impact on the professional development of team members.
Increasing the impact of our services on our customers through quality relationships with internal and external stakeholders.
Taking full ownership of business outcomes.
Continuing to develop leadership skills and expanding sphere of influence across Omnissa.
Enabling and guiding the team with a leadership style that is flexible, pro-active, and innovative.
Participating in revenue and sales forecasting.
Identifying trends and opportunities to increase Services sales on the assigned Segment/Vertical.
Working together with sales teams to ensure that a proper services’ offering is attached to product sales.
Periodically reporting the state of your business segment and its operations to senior leadership.
Managing the success of projects, which can vary between 40 and 60 at any given time.
Partnering with project managers, consultants, and customer leadership to formulate plans to bring projects back to a healthy state when they are off-track.
Gathering information from field teams, aggregating data, and providing senior leadership with insights to improve the overall efficiency of Professional Services and service offerings.