Senior Manager, Professional Services

Omnissa•Atlanta, GA

1d•$175,000 - $200,000•Hybrid

About The Position

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. As a Professional Services Senior Manager, you will be responsible for leading a team of accomplished and bright architects and senior consultants who deliver Omnissa technology to our customers. In Professional Services Leadership, you are also responsible for managing the sales pipeline, project staffing, team utilization, revenue and overall delivery quality for professional services. Our principles are People Leadership, Sales Partnership, Metrics-Driven Strategy, and Delivery Excellence.

Requirements

Leadership is about people and how to make them better and more accomplished than they are today.
Understand and be conversant in the technology Omnissa delivers at a level deep enough to be able to recognize how our solutions fit customers’ business and technical needs.
A passion for technology and solving problems is essential to succeed in this role.
Strong customer-facing skills are strongly required for this role.
Bachelor's Degree or equivalent combination of education and relevant professional experience.

Nice To Haves

Previous experience delivering Omnissa products (or similar) is a plus.
Experience with Agiloft for contract management, Atlassian's suite of products for product and knowledge management, Oracle for time entry and project financials management, Salesforce for sales pipeline and opportunity management, and Slack + Zoom for meetings and collaboration.

Responsibilities

Lead a team of accomplished and bright architects and senior consultants who deliver Omnissa technology to our customers.
Manage the sales pipeline, project staffing, team utilization, revenue and overall delivery quality for professional services.
Talent development, goal setting, utilization management, and creating and maintaining a collaborative, and ever-evolving culture that Omnissa Professional Services is known for.
Nurture and manage a solid backlog of contracted projects by evolving Go-To-Market Strategy, partnering closely with Sales counterparts, and engaging customers to enable sales of Professional Services.
Elaborate quotes and Statements of Work based on internal templates, and lead scoping conversations with the help of team members.
Participate in revenue and sales forecasting, identify trends and opportunities to increase Services sales on the Segment/Vertical assigned to lead, and work together with sales teams to ensure that a proper services’ offering is attached to product sales.
Periodically report the state of your business segment and its operations to senior leadership.
Manage the success of your projects, which can vary between 40 and 60 at any given time.
When projects are off-track, partner with project managers, consultants, and customer leadership to formulate plans to bring projects back to a healthy state.
Gather information from the field teams, aggregate data, and provide senior leadership with insights that will help improve the overall efficiency of Professional Services as well as our service offerings.