Senior Manager, Product (IC)

CVS Health

23h•$67,900 - $199,144•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Sr Mgr, Product Mgt - Community Resource Directory (CRD) is responsible for supporting the CRD team and assets and strategically prioritizing business requirements to enhance and expand the CRD tool into all LOBs internally and externally. The Sr Mgr. drives innovation, evaluates performance, and ensures regulatory compliance, playing a pivotal role in guiding the organization's growth and success. This position requires an agile and collaborative individual who will partner across LOBs and technical teams to support strategic direction of CRD capabilities and functionality aligning with the enterprise needs/goals. This role also requires strong engagement and communication across all business units to ensure that the needs of both our internal and external partners are being met. In addition, the individual must be able to independently interact with a wide range of senior stakeholders and demonstrate a consistent track record of delivering results.

Requirements

7-10+ years of experience in a highly regulated, complex, data heavy environment
7-10+ years of demonstrated organizational skills (e.g., project management experience or managing cross-team/department initiatives with demonstrated success)
Adept at problem solving and decision-making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Proven experience developing and executing business strategy
Excellent communicator and presenter.
Strong written communication skills.
Strong organization and time management skills.
Bachelor's degree required and/or an equivalent work experience

Nice To Haves

Ability to work Hybrid Model (in office part-time during week) if reside near a HUB location.

Responsibilities

Contributes to the development of product strategies and roadmaps, analyzing market trends, conducting competitive research, and identifying customer needs.
Analyzes customer needs, pain points, and preferences to guide product development and ensure customer-centric solutions.
Contributes to optimizing the product portfolio based on market demand and business objectives by analyzing product performance, monitoring market trends, and making data-driven decisions regarding product enhancements, updates, or retirement.
Collaborates with cross-functional teams to define product vision, set strategic goals, and establish a roadmap for product development and enhancements.
Engages with key stakeholders, including executives, customers, partners, and internal teams, to gather insights, gain feedback, and build consensus.
Defines product positioning, identifies unique value propositions, and ensures effective communication of product features and benefits.
Analyzes product performance metrics, tracks key performance indicators (KPIs), and contributes to the evaluation of product success and effectiveness.
Support strategic direction set for the CRD
Oversee all facets of CRD projects including objective setting, planning, prioritization, consultation with business stakeholders, progress tracking, implementation, status updates and communication, etc.
Oversee quality of work produced by the CRD specialists (prioritize workload, audit team outcomes, etc.)
Train and serve as liaison for external teams serving as Super Users
Train various lines of business regarding the use of the CRD
Serve as SME for CRD to provide Demos and explain product vision to stakeholders
Create formal documentation of the CRD process and experience to streamline communications with stakeholders
Communicate upcoming CRD changes or enhancements that may impact user experience across LOBs
Facilitate/Assist in CRD intake requests and gathering of stakeholder requirements
Facilitate and provide input in the drafting of the CRD roadmap
Create CRD Features based on the Product Management priorities
Prioritize CRD Development team backlog of work based on business needs
Create user stories for CRD Development team with goals and acceptance criteria and track the progress of work to ensure release goals are met
Perform Business checkout during CRD development team releases
Identify and escalate potential risks or barriers in meeting CRD objectives
Monitor and respond to direct CRD user feedback and questions
Escalate and flag user feedback to Product Management to help plan for future roadmap
Engages in continuous learning and stays updated with industry trends, emerging technologies, and best practices in product management