Senior Manager, Product Strategy and Operations

PayPal • New York, NY

4d • $129,500 - $191,950 • Hybrid

About The Position

This high-visibility role sits at the intersection of strategy and execution. The Senior Manager will support the SVP of Payment Services, drive critical workstreams within the organization’s AI Transformation, manage Payment Services’ operating expenses, and build and advance business cases that shape the organization’s direction. The position calls for someone who can work through ambiguity, move quickly while maintaining precision, and shift between big-picture strategy and detailed execution.

The role includes helping prioritize the organization’s agenda and prepare for leadership and stakeholder engagements, coordinating cross-functional AI Transformation workstreams, and managing the operating budget in partnership with Finance. It also involves developing business cases for new initiatives, building trusted stakeholder relationships, and bringing operational structure and attention to detail to fast-moving initiatives.

The position is based in New York City, with PayPal’s balanced hybrid model generally providing three days in the office and two days at the employee’s choice of the office or home workspace. Travel is listed as 0%.

Requirements

• At least 8 years of relevant experience and a bachelor’s degree, or an equivalent combination of education and experience.
• Ability to drive business cases and strategic initiatives from concept through execution.
• Strong attention to detail and ability to understand and communicate the bigger picture.
• Experience managing and influencing stakeholders at varying levels, including senior leaders, without direct reporting authority.
• Proactive, independent execution, including identifying needed actions and driving them forward.
• Comfort operating in ambiguity and switching between long-term strategic work and immediate tactical requests.
• Excellent written and verbal communication skills, including experience preparing materials for senior leadership.

Nice To Haves

• Experience with budget or operating expense management, or financial operations.
• Prior experience in business operations, strategy, or product management.

Responsibilities

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Use internal and external data to provide actionable insights for business growth.
• Support the SVP of Payment Services by helping prioritize the organization’s agenda, prepare for leadership and stakeholder engagements, and ensure follow-through on commitments.
• Drive assigned AI Transformation workstreams, coordinate across cross-functional teams, keep projects on track, unblock issues, and report progress to leadership.
• Manage Payment Services’ operating budget day to day, track spend against plan, identify variances, and partner with Finance on budget stewardship.
• Build, refine, and advance business cases for new initiatives, aligning stakeholders on scope, investment, and expected outcomes.
• Build stakeholder relationships and influence cross-functional partners to keep initiatives moving and aligned.
• Bring structure and attention to detail to ambiguous initiatives and ensure follow-through.

Benefits

• Generous paid time off.
• Healthcare coverage for employees and their families.
• Resources to support financial security and mental health.
• Additional compensation may include an annual performance bonus, equity, or other incentive compensation, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior