Senior Manager - Product Partner Operations

Mercury•Portland, OR

7d•$164,300 - $228,100

About The Position

Mercury is building a complete finance stack for startups, aiming to simplify financial infrastructure so founders can focus on building their businesses. The Product Partner Operations team is responsible for the strategy and execution of operational frameworks that enable the scaling of Mercury's banking and product partnerships. This involves building systems, documentation, communication patterns, and fostering partner relationships to reduce operational friction and allow for confident product launches. The Senior Manager, Product Partner Operations will lead a team supporting Mercury's Banking and Expansion product organizations, focusing on people leadership, coaching, and developing operational frameworks for scalability and resilience. This role requires close collaboration with various internal teams (Product, Engineering, Design, Risk, Compliance, Legal, Customer Support) and external banking partners to enhance cross-organizational workflows and ensure a seamless, trustworthy customer experience.

Requirements

7+ years of experience leading operational programs at a fintech, financial institution, or similarly complex, highly regulated environment.
3+ years of experience leading and developing high-performing teams.
Demonstrated success partnering with Product, Engineering, Design, and cross-functional business leaders and Executives to drive strategic initiatives.
Relentlessly curious, seeking to deeply understand how organizations work before introducing change.
Experience leading operational change management and building alignment across many stakeholders with competing priorities.
Exceptional written and verbal communicator who believes documentation is a strategic advantage, not an administrative task.
Track record of designing operational systems that reduce complexity, eliminate bottlenecks, and continue to scale long after they're introduced.
Comfortable balancing long-term strategic initiatives with time-sensitive operational priorities.
Ability to stay calm under pressure while navigating ambiguity and competing priorities.
Motivated to leverage tools, automation, and thoughtful process design to help the team scale its impact.
Ability to build trusted relationships with internal stakeholders and external partners alike.
Deeply obsessed with quality, always asking how today's solution can continue serving Mercury years from now.

Responsibilities

Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback, clear expectations, and intentional career development.
Build durable operational frameworks that improve how Mercury manages existing and future product partnerships across Banking and Expansion.
Raise the bar for operational quality by improving documentation, knowledge management, and communication systems that reduce institutional dependencies and create lasting organizational context.
Lead organizational change initiatives, helping the team adopt new processes, tooling, and operating models while maintaining execution quality through periods of rapid growth.
Partner closely with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners to solve complex operational challenges and improve how work moves across organizations.
Establish and evolve performance metrics that measure operational health, partner experience, and team effectiveness.
Drive strategic planning, prioritization, and resource allocation to ensure the team is focused on the highest-impact work.
Champion scalable tooling and workflows, including Linear and other operational systems, ensuring Mercury's partnership context remains accurate, discoverable, and actionable.
Advocate for your team, creating alignment across stakeholders while protecting focus and helping others understand the strategic value of Product Partner Operations.
Help shape the long-term strategy for Mercury's product partnership ecosystem as we continue expanding our banking capabilities.