Senior Manager, Product Management

Northwestel•Whitehorse, YT

12d•Hybrid

About The Position

The Senior Manager, Product Management, reporting to the Director, Product Management is responsible for all Product Management and Product Development initiatives for a portfolio of Products and Services. The Senior Manager, Product Management will oversee and lead: the implementation of new products and service augmentations, measurement of product performance, pricing exercises and decisions, customer service improvements, the stimulation of marketing promotions and campaigns (in conjunction with Marketing Communications teams) and provide channel support. Working closely with the Integrated Marketing and Enterprise sales teams, the Senior Manager will monitor product performance and implement changes that drive tangible revenue and customer results and meet product objectives. This incumbent serves as the leader for a team that consists of Product Managers who will directly manage a portfolio of services, while also providing strategic direction and leadership for service development and enhancement.

Requirements

This position requires a business or marketing degree (an MBA is an asset).
Five to seven years of previous Leadership experience in the Internet Services, Cable, TV, Wireless, and/or other Telecommunications fields.
Excellent analytical, financial, business modelling, technical, interpersonal, communication (oral, written and presentation), planning/project management, staff management/leadership skills are required.
Knowledge of the elements of a health & safety program will be considered an asset.

Nice To Haves

an MBA is an asset

Responsibilities

Select, lead, coach/mentor, direct and manage (including conducting performance appraisals, discipline/work plans when required, Attendance Management Program when required) a team of Product Managers. This also includes development and enhancing competencies for the incumbents.
Manage prioritization of all initiatives related to the Product Portfolio and assignment of team resources to achieve consolidated revenue, subscriber, and customer satisfaction targets including development and successful execution of the product roadmap and corporate strategic priorities.
Responsibility for overall performance of the complete portfolio of services managed by the team, including the attainment of: Revenue and ARPU targets, Subscriber unit, market share, and penetration targets, Retention/Churn targets, Cost targets, EBITDA targets, CSAT targets
Work closely with the Marketing and/or Sales to: Develop promotional and communication programs including the development of key messages and market tactics, Defining target market, segmentation, and positioning.
Develop and manage Customer and Product Value Proposition for the portfolio of services in scope, evaluate customer needs, match to existing products, and where gaps are identified, define bundling and product development opportunities.
Manage and own consolidated revenue forecast (for the specific portfolio of services assigned).
Manage and ensure Regulatory compliance for all products in an assigned portfolio.
Lead annual business planning and roadmap development process for the Portfolio of services assigned. Proactively interface with other departments, to be closely engaged as a key contributor to the development of the corporate roadmap and strategic plan.
Serve as Project Sponsor on initiatives related to the Product Portfolio.
Drive transition to increased accountability for Operational Efficiency and Customer Efficiency functions to the relevant Operational Business Units (i.e. Network management, support/assurance, systems, customer care, and billing).
Develop and manage consolidated service profitability goals and metrics to manage key product related expenses. This accountability includes the development of tactics to improve product line EBITDA results.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Perform timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements, as applicable.