Senior Manager - Product Management
About The Position
In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs. The Senior Manager, Membership Rewards Engagement & Insights will lead the development and execution of strategies that drive Card Member awareness, understanding, and engagement with the Membership Rewards program. This role is responsible for shaping Membership Rewards engagement strategy across key program launches, digital experiences, and customer touchpoints. The individual will partner across marketing, product, digital, analytics and legal teams to bring new capabilities to market, optimize how Card Members engage with Membership Rewards, and identify opportunities for future program growth. Success in this role requires a strategic thinker who can manage complex cross-functional initiatives, influence stakeholders across the organization, and translate business objectives into customer-focused solutions. The ideal candidate is highly organized, detail-oriented, intellectually curious, and comfortable balancing strategic planning with hands-on execution. This role manages one direct report and serves as a key partner in advancing Membership Rewards growth, engagement, and customer value.
Requirements
- Strategic thinker who can manage complex cross-functional initiatives.
- Ability to influence stakeholders across the organization.
- Ability to translate business objectives into customer-focused solutions.
- Highly organized.
- Detail-oriented.
- Intellectually curious.
- Comfortable balancing strategic planning with hands-on execution.
Responsibilities
- Lead the development and execution of strategies that drive Card Member awareness, understanding, and engagement with the Membership Rewards program.
- Shape Membership Rewards engagement strategy across key program launches, digital experiences, and customer touchpoints.
- Partner across marketing, product, digital, analytics and legal teams to bring new capabilities to market.
- Optimize how Card Members engage with Membership Rewards.
- Identify opportunities for future program growth.
- Manage one direct report.
- Serve as a key partner in advancing Membership Rewards growth, engagement, and customer value.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
