Senior Manager, Product Management

Staples Inc.•Richmond Hill, ON

1d•Hybrid

About The Position

The Senior Manager, Product Management will be responsible for redefining the Staples.ca customer's shopping experience by leading and managing transformation in areas of Traffic, Browse and Navigation Experience, Product and Collection pages, Shopping tools, and the recommendation engine. This role will manage a team of Product Managers and collaborate with Developers and QA teams to conceptualize and implement solutions, technology, and processes to support the vision. The position involves daily interaction with business and technical teams to develop a commercially viable product roadmap. The primary focus is on providing product functional and technical guidance, a vision for innovative and scalable experience solutions, and continuous monitoring of key performance metrics associated with the portfolio. The role also includes leading the identification, prioritization, and delivery of AI-enabled product capabilities that improve customer experience, personalization, search, recommendations, operational efficiency, and business outcomes.

Requirements

Ability to lead and inspire direct/indirect reports (up to 5) to deliver enterprise class solutions.
5+ years of experience with product road-mapping tools, AI tools, Microsoft products.
Strong analytical, data-driven decision making and problem-solving skills.
Experience launching or managing AI/ML-enabled digital product capabilities, such as search, recommendations, personalization, or generative AI experiences.
Ability to navigate large organizations and develop strong business partner relationships.
Outstanding influencing, communication and presentation skills.
Experience with both Agile and Scrum from a Product Owner Perspective.
Demonstrated success in working within cross-functional teams and effective project management and analytical/decision-making skills.
BS/BA degree or equivalent.

Nice To Haves

MBA an asset
CSPO/Agile certification an asset

Responsibilities

Lead and optimize Staples.ca’s top-of-funnel customer experience, including browse, navigation, and discovery.
Partner with business and technology teams to deliver scalable, cost-effective solutions that improve customer experience.
Streamline eCommerce processes by identifying inefficiencies and applying technology-driven improvements.
Own and evolve the product roadmap to strengthen Staples Canada’s digital experience leadership.
Translate AI opportunities into product strategy, roadmap priorities, business cases, and measurable outcomes.
Act as the bridge between business and technical teams to solve complex problems and align on execution.
Communicate product direction, progress, and outcomes to executive and peer stakeholders.
Oversee day-to-day product operations to ensure priorities and customer needs are met.
Prioritize initiatives and develop business cases to support investment decisions.
Lead cross-functional teams to deliver projects on time and within budget.
Build strong stakeholder relationships through effective communication, collaboration, and negotiation.
Provide clear, regular updates to executive stakeholders through presentations and written communication.
Monitor industry trends, identify market opportunities, and recommend enhancements to the product portfolio.