Product Management Senior Manager

Alter Domus • New York, NY

9d • Hybrid

About The Position

The Client Experience Lead reports into the Head of Product – Real Assets will serve as the strategic bridge between our Real Assets clients and the AD Intelligence platform, driving the end-to-end client experience from discovery through implementation and ongoing evolution. This senior leadership role requires a product-minded professional who can translate complex client needs into actionable product strategies while serving as the voice of the client across technology, business, and delivery teams. As the primary product and technology expert for standard Real Assets clients, you will own the client-facing roadmap, lead structured discovery initiatives, and ensure the AD Intelligence platform delivers a market-leading, AI-native servicing experience. This role demands both strategic vision and hands-on execution to shape how Real Assets clients interact with our platform during this critical initial market roll-out phase.

Requirements

• 10+ years in product management, with demonstrated progression to senior leadership roles
• Fluency in Real Assets market dynamics and ongoing trends, with the ability to anticipate client needs
• Proven experience developing and evolving client-facing enterprise SaaS cloud-native products/solutions from concept through maturity
• Demonstrable experience in early-stage product development and client discovery, including working with ambiguity and rapidly iterating
• Previous roadmap ownership with justified prioritization frameworks and clear outcomes
• Experience with SAFe (Scaled Agile Framework) and disciplined, agile delivery approaches
• Ability to manage teams of various seniorities and backgrounds, aligning diverse talents to a strategic vision
• Proven ability to influence varied key stakeholders and deliver within a matrixed organization/structure
• Experience presenting to and guiding conversations with senior financial services professionals, including client partners and prospects
• Strong executive presence with the ability to command credibility across technical and business audiences
• Strategic thinking with strong execution capabilities
• Exceptional communication and storytelling skills, translating technical concepts for diverse audiences
• Data-driven decision-making with strong analytical and synthesis capabilities
• Client-centric mindset with passion for delivering exceptional user experiences
• Comfortable working in fast-paced, evolving environments with competing priorities
• Driving change when necessary, delivering communications and directions to the team, and supporting the development and engagement of employees at all levels.
• Drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks, while maintaining a relentless focus on cost and budget discipline.
• Promote and build the Alter Domus brand and culture both internally and externally, acting as a role model to our people, clients, and customers.
• Accountable for ensuring that your team maintains the highest social and environmental responsibility and standards.
• Demonstrate high energy and passion for transforming the business, with a commitment to avoiding complacency and striving for success.
• Exhibit intellectual curiosity and a global mindset, enabling effective partnerships across regions and a willingness to challenge the status quo as a change agent.
• Possess strong interpersonal skills, with the ability to influence and build trust quickly, navigate complexity and ambiguity, and negotiate with tenacity and focus.
• Show resilience and composure under pressure, adept at managing competing demands and prioritizing effectively while navigating challenges with confidence.
• Ability to lead, motivate, and delegate effectively, fostering a high-performance culture with clear accountabilities and driving cross-functional collaboration. Actively manage performance and develop a pipeline of talent, empowering the team at all levels to deliver on objectives.
• Demonstrate a strong commitment to high integrity, ethics, and the application of Environmental, Social, and Governance (ESG) practices.
• Serve as a role model for commercial client engagement at the C-level, demonstrating decisiveness and persuasiveness to achieve results.

Nice To Haves

• Deep understanding of AI-enabled products and platforms

Responsibilities

• Own and optimize Real Assets client end-to-end interactions with the new AD Intelligence platform, identifying existing key pain points and priorities for the initial market roll-out
• Lead structured discovery sessions with Real Assets clients and prospects to translate business requirements into clear product inputs, use cases, and prioritization recommendations
• Serve as the primary product and technology expert for Real Assets clients, enabling commercial demos and maintaining a clear understanding of current and planned technology capabilities
• Develop and maintain the Real Assets client-facing roadmap, prioritizing the most impactful use cases and embedding the broader shared capabilities, portal, and Real Assets data/analytics roadmaps
• Quantify the impact of roadmap initiatives where possible to support data-driven decision-making
• Capture and synthesize client feedback and market signals, feeding insights back into product strategy, roadmap planning, and go-to-market positioning
• Build a shared understanding of client needs with technology, business, and delivery teams to generate alignment and confidence in the prioritized roadmap
• Deliver clear requirements for technical design and execution of the highest priority work
• Work closely with the Head of Client Portals as the Real Assets subject matter expert to ensure consistency and ease of use throughout ADI for Real Assets use cases
• Create a market-leading experience for Real Assets clients through an AI-native integrated servicing platform
• Ensure exceptional usability and consistency across all client touchpoints within the AD Intelligence platform
• Drive continuous improvement through ongoing client feedback loops and market analysis

Benefits

• Support for professional accreditations
• Flexible arrangements
• Generous holidays
• An additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Additional local benefits depending on your location

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed