Senior Manager, Product Management - Managed Network Services

Verizon • Basking Ridge, NJ

2d • Hybrid

About The Position

The Senior Manager, Product Management for Managed Network Services (MNS) is a technical product leader in Verizon Business Group Product. The role owns the vision, strategy, financial model, and end-to-end lifecycle execution for Verizon’s global Managed Network Services and Virtual Network Services portfolios. It translates enterprise customer needs into scalable product roadmaps and coordinates engineering, UX/UI, marketing, legal/compliance, and sales to support commercialization, ongoing optimization, and growth.

The position focuses on evolving an AI-Native MNS portfolio, including agentic AI orchestration, autonomous workflows, self-healing networks, digital twins, and AIOps. It also oversees enterprise wireline and access-network capabilities such as Dedicated Internet Access, EVPL, Private IP/MPLS, Managed SD-WAN, and SASE. The role owns product P&L and performance tracking, enterprise customer and SLA considerations, product launches, go-to-market execution, and post-launch improvements.

This is a hybrid role, with work from home and at least three days per week in an office at a location set by the manager. The position has 40 scheduled weekly hours and requires willingness to travel up to 10%.

Requirements

• Bachelor’s degree and four or more years of work experience.
• Six or more years of relevant work experience, demonstrated through work and/or military experience or specialized training.
• Ten or more years of experience in Product Management or Technology Solutions Management, specifically focused on technical B2B telecom, enterprise networking, or Managed Network Services.
• Experience delivering transformative product launches that drive significant growth and establish market influence.
• Experience executing go-to-market strategies for new-to-world products and achieving rapid adoption.
• Strong conceptual and technical foundation in wireline access networks (DIA, EVPL, MPLS), SD-WAN, SASE, zero-trust security architectures, BSS/OSS integrations, and API frameworks.
• Demonstrated success using data and analytics for evidence-based decisions and tracking product usage, engagement, churn, and revenue impact.
• Willingness to travel up to 10%.

Nice To Haves

• MBA or master’s degree in Electrical Engineering, Computer Engineering, Computer Science, or equivalent.
• Product management experience delivering a roadmap from inception through full commercial availability.
• Deep understanding of Verizon’s domestic and global Connectivity, MNS, and VNS product offerings.
• Experience managing product P&L, evaluating hardware/software costs, cloud orchestration platforms, and ROI models.
• Hands-on experience with enterprise SLA management, custom enterprise integrations, and contract optimization.
• Knowledge of Applied AI/ML use cases, AI Insights, AI Routers/Gateways, or intelligent network automation technologies.
• Ability to lead cross-functional teams and motivate them under pressure and in uncertain circumstances.
• Experience prioritizing and executing multiple complex enterprise projects simultaneously.
• Passion and determination to make a difference in the communications industry and the world.

Responsibilities

• Define the product vision, multi-year roadmap, and long-term strategic goals for the AI-Native MNS portfolio, aligning strategy with company growth, retention, and revenue objectives.
• Drive the design, roadmap, and deployment of Agentic AI use cases and autonomous agent frameworks, including AI Insights and AI Connect.
• Lead the evolution of AI-Native MNS architecture, embedding machine learning capabilities to support predictive self-healing, dynamic traffic steering, and zero-touch provisioning.
• Integrate Digital Twin network topology modeling and AIOps predictive analytics into the MNS management suite.
• Own the end-to-end product lifecycle, from ideation, PRD/BRD authoring, and user story definition through commercial launch and post-launch iteration.
• Provide input to Agile ceremonies, including sprint planning, backlog grooming, and scrum, to support timely feature delivery.
• Manage the AI-Native MNS product P&L; track bookings, revenue, attach rates, and margins; assess cost structures; and take corrective action to meet targets.
• Oversee product capabilities for enterprise wireline networks, including DIA, EVPL, Private IP/MPLS, Managed SD-WAN, SASE, and next-generation transport architectures.
• Lead commercialization and go-to-market strategy for new MNS features and service tiers, including pricing, positioning, and messaging.
• Partner with product marketing and sales enablement to provide sales teams with technical product knowledge, collateral, and ROI tools.
• Serve as the voice of the enterprise customer by gathering feedback from interviews, usage telemetry, and support tickets.
• Address complex enterprise customer solutions while balancing custom contract and SLA requirements with scalable product design.
• Collaborate with Engineering, UX/UI, GTS/GNT teams, Sales, Marketing, Legal, and Regulatory Compliance; lead cross-functional reviews and communicate technical vision and milestones.
• Track product KPIs such as customer acquisition, churn, usage engagement, attach rates, and margin impact, using analytics to guide decisions and prioritize the backlog.
• Apply wireline network and software-defined networking expertise to unified, resilient enterprise managed-service offerings.
• Own operational integration and execution of Applied AI/ML and Agentic AI technologies within the MNS platform to support automation, predictive fault monitoring, and service optimization.

Benefits

• Medical, dental, and vision benefits
• Short- and long-term disability insurance
• Basic and supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home and auto insurance
• Matched 401(k) savings plan
• Up to 8 company-paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role
• Up to 15 days of vacation per year for newly hired employees, with vacation increasing with additional service
• Incentive-based compensation with potential to earn more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior