Senior Manager, Product Management - Managed Network Services
About The Position
As a Senior Manager, Product Management for Managed Network Services (MNS), you will be a technical product leader in Verizon Business Group Product. You will drive the vision, product strategy, financial model, and end-to-end lifecycle execution for Verizon’s global Managed Network Services and Virtual Network Services portfolios. The role connects strategic planning with tactical execution, translating enterprise client needs into scalable product roadmaps while managing service-level agreements, BSS/OSS integrations, and wireline access and transport networks. You will lead development of an AI-Native MNS portfolio, including agentic AI use cases, autonomous workflows, self-healing network capabilities, Digital Twin modeling, and AIOps predictive analytics. You will own product lifecycle and P&L responsibilities, guide commercialization and go-to-market plans, manage enterprise customer and SLA needs, and use data and analytics to inform product decisions. The role requires collaboration across Engineering, UX/UI, Marketing, Legal, Compliance, Sales, and other teams. This is a hybrid role with a defined work location that includes working from home and at least three days per week in the office. The location is set by the manager, and employees must comply with hybrid work policies. Scheduled weekly hours are 40, and travel may be up to 10%.
Requirements
- Bachelor’s degree and four or more years of work experience.
- Six or more years of relevant work experience, demonstrated through work and/or military experience or specialized training.
- Ten or more years of Product Management or Technology Solutions Management experience focused on technical B2B telecom, enterprise networking, or Managed Network Services.
- Experience delivering transformative product launches that drive substantial growth and establish market influence.
- Experience executing go-to-market strategies for new-to-world products and achieving rapid adoption.
- Strong conceptual and technical foundation in wireline access networks (DIA, EVPL, MPLS), SD-WAN, SASE, zero-trust security architectures, BSS/OSS integrations, and API frameworks.
- Demonstrated success using data and analytics for evidence-based decision-making and tracking product usage, engagement, churn, and revenue impact.
- Willingness to travel up to 10%.
Nice To Haves
- MBA or master’s degree in Electrical Engineering, Computer Engineering, Computer Science, or equivalent.
- Product management experience executing a roadmap from inception through full commercial availability.
- Understanding of Verizon domestic and global offerings across Connectivity, MNS, and VNS portfolios.
- Experience managing product P&L, evaluating hardware/software costs, cloud orchestration platforms, and ROI models.
- Hands-on experience with enterprise SLA management, custom enterprise client integrations, and contract optimization.
- Knowledge of Applied AI/ML use cases, AI Insights, AI Routers/Gateways, or intelligent network automation.
- Ability to lead cross-functional teams and motivate them under pressure and uncertainty.
- Experience prioritizing and executing multiple complex enterprise projects simultaneously.
- Passion and determination to make a difference in the communications industry and the world.
Responsibilities
- Define the product vision, multi-year roadmap, and long-term strategic goals for the AI-Native MNS portfolio, aligned with growth, retention, and revenue objectives.
- Drive the design, roadmap, and deployment of agentic AI use cases and autonomous agent frameworks, including AI Insights and AI Connect, to support self-governing network operations, automated incident remediation, and intelligent context routing.
- Lead the evolution of AI-Native MNS architecture by embedding real-time machine learning into access and transport networks to enable predictive self-healing, dynamic traffic steering, and zero-touch provisioning.
- Integrate Digital Twin network topology modeling and AIOps predictive analytics into the MNS management suite.
- Own the product development lifecycle from ideation, PRD/BRD authoring, and user story definition through commercial launch and post-launch iteration; contribute to Agile ceremonies to support timely feature delivery.
- Manage the product P&L; track bookings, revenue, attach rates, and margins; evaluate cost structures, including hardware/cloud costs and cloud orchestration versus traditional CPE models; and implement corrective actions to meet targets.
- Oversee product capabilities for enterprise wireline networks, including DIA, EVPL, Private IP/MPLS, Managed SD-WAN, SASE, and next-generation transport architectures.
- Lead commercialization and go-to-market strategy for new MNS features and service tiers, including pricing, positioning, messaging, sales enablement, collateral, and ROI tools.
- Serve as the voice of the customer by gathering feedback through interviews, usage telemetry, and support tickets; tailor solutions for complex clients while balancing custom SLA and contract requirements with scalable product design.
- Collaborate across Engineering, UX/UI, GTS/GNT, Sales, Marketing, Legal, and Regulatory Compliance; manage competing priorities and lead cross-functional reviews.
- Track and analyze product KPIs such as customer acquisition, churn, usage engagement, attach rates, and margin impact; use analytics to optimize backlogs and inform business direction.
- Apply wireline network and software-defined networking expertise to develop unified, resilient enterprise managed service offerings.
- Own operational integration and execution of Applied AI/ML and Agentic AI technologies, including AI Insights and AI Connect, for network automation, predictive fault monitoring, and automated service optimization.
Benefits
- Medical, dental, and vision coverage
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Potential premium pay, such as overtime, shift differential, holiday pay, or allowances
- Up to 15 vacation days per year for newly hired employees, with additional vacation as service grows
- Other incentives and an award-winning total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
