Cyber Managed Services - Identity & Access Management (Sailpoint) - Senior

EY•Charlotte, NC

2d•$77,500 - $140,900

About The Position

EY’s Cyber Managed Services practice helps organizations strengthen and sustain cybersecurity operations through scalable managed services. As a member of the Identity and Access Management (IAM) team, the Senior Consultant is responsible for the operational delivery, administration, maintenance, and continuous improvement of enterprise IAM solutions in a managed services environment. The role provides ongoing support for IAM platforms, resolves complex issues, implements enhancements, and contributes to service quality, operational excellence, and adherence to service-level commitments. The consultant works with cybersecurity professionals and global delivery teams to manage and optimize identity services across client environments. Work includes supporting identity governance, identity lifecycle management, privileged access, platform administration, service enhancements, operational reporting, continuous monitoring, process optimization, and compliance with business, security, and regulatory requirements. The position requires experience supporting production IAM platforms, including incident, request, problem, and change management. The successful candidate will work across multiple clients and priorities, collaborate with security, infrastructure, application, and business teams, and contribute to process improvements, documentation, and knowledge sharing.

Requirements

At least 5 years of experience as a Systems Analyst, Business Analyst, IAM Analyst, or related technology professional supporting enterprise applications and identity programs; alternatively, a related bachelor's degree and approximately 5 years of related work experience, or a graduate degree and approximately 3 years of related work experience.
Bachelor's degree in Computer Science, Management Information Systems, Business Information Systems, Cybersecurity, or a related field, or equivalent experience.
Experience with IAM architecture, administration, and support using SailPoint, ForgeRock, Okta, or another leading identity platform.
Hands-on experience with SailPoint IdentityNow and its core capabilities.
Hands-on experience with SailPoint implementations, integrations, and application onboarding.
Experience supporting identity governance, provisioning, access certification, and lifecycle management processes.
Experience supporting IAM platforms in production, including incident, request, problem, and change management.
Strong experience with Excel, SQL, and Confluence.
Experience with Jira, Jira Align, ServiceNow, or comparable Agile and IT Service Management tools.
Strong understanding of IAM operational processes, managed service delivery models, and service management best practices.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work effectively in a managed services environment supporting multiple clients and priorities.
Ability to work in SLA-driven environments and balance multiple priorities and client commitments.
Ability to collaborate across security, infrastructure, application, and business teams.
Excellent written, verbal, presentation, and stakeholder communication skills, including with technical and non-technical audiences.
Working knowledge of Agile methodologies and ITSM frameworks.
A valid U.S. driver's license and/or a valid passport, as required.

Nice To Haves

SailPoint certification.
Professional IAM or cybersecurity certifications such as CISSP, CISM, Security+, or SailPoint IdentityNow Certified Implementation Engineer.
Familiarity with ForgeRock, Ping Identity, RSA, Microsoft Entra ID, and CyberArk.
Experience supporting cloud-based IAM solutions across AWS, Microsoft Azure, and Google Cloud Platform.
Exposure to Privileged Access Management solutions and practices.
Understanding of regulatory and compliance frameworks such as GDPR, HIPAA, NIST, SOX, and ISO 27001.
Experience supporting enterprise IAM programs in Managed Services, Security Operations, or Cybersecurity Operations.
Knowledge of automation, process optimization, and service-improvement initiatives that drive operational efficiency and client value.

Responsibilities

Deliver operational support, administration, maintenance, and continuous improvement for enterprise IAM solutions in a managed services environment.
Support IAM platforms in production and participate in incident, request, problem, and change management activities.
Resolve complex IAM issues and analyze incidents, service requests, and access-management challenges to identify root causes and sustainable solutions.
Support SailPoint implementations, integrations, and application onboarding activities.
Support identity governance, provisioning, access certification, and identity lifecycle management processes.
Implement platform enhancements and contribute to service excellence across client environments.
Translate business and technical requirements into scalable IAM solutions and operational improvements.
Create and maintain operational documentation, runbooks, standard operating procedures, and knowledge articles.
Work within SLA-driven environments, balancing multiple priorities and client commitments.
Collaborate with security, infrastructure, application, business, and global delivery teams.
Contribute to continuous improvement through process optimization, automation, and service enhancement initiatives.
Mentor junior team members and promote operational excellence and knowledge sharing.
Prepare operational reporting and contribute to ongoing monitoring and service delivery.