Senior Manager, Premium Event Services & Standards

Compass Canada•Winnipeg, MB

1d•Onsite

About The Position

Reporting to the VP, Hospitality, the Senior Manager, Premium Event Services & Standards is responsible for establishing, overseeing, and protecting premium service standards across all banquets and catered events at the park. This role exists to ensure a consistently high-quality guest and client experience through hands-on leadership, on-site presence, and strong cross functional coordination. Working in close partnership with the General Manager, Events, the Sales & Catering team, Front of House Operations, and Culinary leadership, this position ensures that service expectations are clearly defined, operationally achievable, and consistently delivered. The Senior Manager is a visible, client-facing leader who is present during key and high-profile events, actively supports event execution, builds trusted client relationships, and leads service recovery when expectations are at risk or not met.

Requirements

A high school diploma and/or GED equivalent.
Post-secondary in Hotel/Restaurant or Hospitality Management.
Must possess a valid Manitoba Class 5 Driver’s License.
An equivalent combination of education and experience may be considered.
Minimum 8 years of progressive hospitality leadership experience.
Minimum 5 years management experience managing catering & banquet sales.
Minimum 5 years’ experience managing a variety of event types.
Excellent proficiency with appropriate computer programs including Microsoft Office software and other software used by the organization.
Previous experience or knowledge in using audio/visual equipment and computer programs/event booking software.
Must demonstrate strong communication skills with the ability to follow directions, demonstrate a high sense of urgency, and be a friendly, team player.
Candidates must consistently demonstrate the following competencies: Customer Service, Team Work & Cooperation, Communication Skills, Technical & Organizational Skills, Problem Solving & Decision Making, Change & Innovation, Accountability, Business Understanding & Results Oriented and Diversity & Inclusion.

Nice To Haves

Strategic Thinking
Developing Others

Responsibilities

Establish, document, and maintain premium event service standards across all banquets and catered events.
Ensure consistency of service delivery across venues, event types, and operational teams.
Observe live event service to assess quality, pacing, presentation, and guest experience.
Provide real-time guidance, coaching, and course correction during events where required.
Partner with Front of House and Culinary leadership to align service flow, timing, and presentation.
Act as a senior on-site presence for VIP, high-profile, and complex events.
Build and maintain strong relationships with key clients through visibility, communication and follow-up.
Support Sales & Catering with client-facing activities such as tastings, rehearsals, walk throughs, and key meetings as required.
Lead or support service recovery conversations with clients when issues arise, ensuring timely, appropriate, and professional resolution.
Participate in post-event review discussions to identify opportunities for improvement.
Be present and actively engaged during premium, high-risk, or high-visibility events, including evenings and weekends.
Work closely with the General Manager, Events and on-site leadership teams during peak periods.
Identify potential service or operational risks in advance and collaborate with teams to mitigate them.
Ensure service execution aligns with confirmed event details, Banquet Event Orders (BEOs), and client expectations.
Support operational leaders with decision-making during live events as needed.
Partner with Sales & Catering to ensure service commitments made during the sales process are clearly understood and executable.
Work closely with Culinary leadership to support menu execution, dietary accommodations, and service coordination.
Act as a service and experience resource for operational leaders across Banquets & Catering.
Participate in internal meetings related to service standards, event execution, and client experience as required.
Partner with the Assistant Manager, Banquets & Catering – Operations to ensure service standards are translated into effective on‑floor execution.
Work with the Assistant Manger, Banquets & Catering to ensure service standards are supported through appropriate systems, documentation, and training records.
Provide feedback and direction to operational leaders based on observed service outcomes and guest experience results.
Establish clear expectations and escalation pathways for guest and client service recovery.
Review client feedback, trends, and service outcomes to identify gaps and improvement opportunities.
Contribute to ongoing refinement of service standards and premium event practices.
Support training reinforcement by identifying system-wide service opportunities and sharing insights with leadership teams.
Adhere and comply with all policies, safety regulations and safe work practices that will ensure a safe work environment.
Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.
Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
Perform other related duties and responsibilities as required.