Senior Manager, Policy & Front End Services, Canadian Business Banking

BMO•Montreal, QC

13d•Onsite

About The Position

The Senior Manager, Policy & Front End Services will provide strategic direction on the development and maintenance of market relevant policies for the Canadian Business Bank as well as manage and expand a series of front-end services to enable salesforce effectiveness. Policy: This role will seek to establish market-leading policies that support business banking growth and ROE while adhering to Risk Appetite. This role will do so by effectively weighing risk vs opportunity and simplicity vs. control. Actions should be informed by a strong understanding of our customer needs, regulatory requirements, and the competitive landscape. This role must be able to manage across multiple initiatives. Initiatives may be led by the policy team itself or by other teams driving changes that impact policy. This role will act as the subject matter expert for Business Banking policies in support of other changes throughout our ecosystem. Front-End Services: The mandate also covers front end services through which we centralize capabilities to support the salesforce. Examples include overseeing Environmental Assessments, Appraisals and Site Visits. This role will seek ways to save time for the front line and accelerate the onboarding and lending journeys for our customers. Accountabilities include vendor management, user support and attaining high performance metrics. As a people manager, this is responsible to lead, mentor, coach and develop a team of highly motivated policy managers.

Requirements

40% A Policies/Processes
15% B Risk Management and Control
15% C Compliance
30% D Managerial Leadership & Planning
Manage the development, enhancement and maintenance of Policies/Directives, in collaboration with Credit Risk, Operational Risk and Business Governance, including credit origination, account/relationship management, regulatory requirements, documentation and all policies related to security and collateral.
Provide thought leadership around opportunities to improve the policies of Canadian Business Banking. Includes an expectation to track the competitive business banking policy landscape to identify gaps and opportunities.
Provide subject matter expertise to Business Transformation to design and implement end-to-end product processes that ensures the effective and efficient delivery of products.
Second level escalation for requested exceptions to policies by Sales force to ensure risk/return is acceptable.
Manage and maintain policies to optimize risk/return, including leading the development of tools, methods to support the achievement of the business agenda and to ensure all regulatory requirements are met.
Provide oversight for team in regard to Change Management initiatives for the day-to-day operations coordinating any policy and process changes to ensure clear, concise communication. Includes changes to risk models used in Business Banking and associated policy documents.
Manage and maintain an effective relationship with Credit Risk, ensuring the interests of Canadian Business Banking are effectively represented on current risk profiles and practices.
Act as a broker between the Product Team and Credit Risk to ensure that all concerns, issues and opportunities are identified and addressed.
Communicate and implement regulatory requirements on behalf of Personal Banking balancing regulatory requirements and a satisfactory customer experience.
Ensure new or enhancement of policies, process and program adhere to the regulatory environment i.e., Anti-Money Laundering (AML), Department of Finance, OSFI, and Provincial Registries ensuring all regulatory requirements are met.
Provide subject matter expertise on all product related initiatives involving regulatory requirements, including recommending changes to policies & procedures to support overall business goals.
Lead / participate in the execution of regulatory remediation plans as required.
Set an effective framework for managing the policies and procedures for Canadian Business Banking.
Build and sustain a team of direct reports who are capable of delivering the performance required for the group, including the coaching and creation and implementation of training and development plans.
Establish and optimize team integration by articulating the linkages between the accountabilities and authorities of different roles across the group and by establishing the context in which they will work collaboratively with one another.
Apply the Bank’s performance management system to direct reports, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay.
Ensure the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction for direct reports by providing relevant information, establishing goals, and setting limits with the context and prescribed limits of the Canadian Business Banking group.
Develop, implement, review and revise a 1–2 year work plan within the context of a functional plan, including: vision, mission, values, operational and resource plans.
Establish goals, plans and assignments for each direct report to achieve the plan.
Review progress to plans, and develop, communicate, delegate and actively participate in the implementation of actions necessary to correct internal and external issues.
Escalate significant issues.
Determine and deploy equipment, processes and human resources, and optimize the allocation of resources within the team.
Develop, implement and review a plan to complete all assigned tasks in a timely manner to acceptable quality standards.
Manage and expand a series of front-end services to enable salesforce effectiveness.
Establish market-leading policies that support business banking growth and ROE while adhering to Risk Appetite.
Effectively weigh risk vs opportunity and simplicity vs. control.
Actions should be informed by a strong understanding of our customer needs, regulatory requirements, and the competitive landscape.
Manage across multiple initiatives.
Act as the subject matter expert for Business Banking policies in support of other changes throughout our ecosystem.
Oversee Environmental Assessments, Appraisals and Site Visits.
Seek ways to save time for the front line and accelerate the onboarding and lending journeys for our customers.
Vendor management, user support and attaining high performance metrics for front-end services.
Lead, mentor, coach and develop a team of highly motivated policy managers.

Nice To Haves

Track the competitive business banking policy landscape to identify gaps and opportunities.
Act as a broker between the Product Team and Credit Risk to ensure that all concerns, issues and opportunities are identified and addressed.
Lead / participate in the execution of regulatory remediation plans as required.
Establish and optimize team integration by articulating the linkages between the accountabilities and authorities of different roles across the group and by establishing the context in which they will work collaboratively with one another.
Apply the Bank’s performance management system to direct reports, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay.
Ensure the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction for direct reports by providing relevant information, establishing goals, and setting limits with the context and prescribed limits of the Canadian Business Banking group.
Develop, implement, review and revise a 1–2 year work plan within the context of a functional plan, including: vision, mission, values, operational and resource plans.
Establish goals, plans and assignments for each direct report to achieve the plan.
Review progress to plans, and develop, communicate, delegate and actively participate in the implementation of actions necessary to correct internal and external issues.
Escalate significant issues.
Determine and deploy equipment, processes and human resources, and optimize the allocation of resources within the team.
Develop, implement and review a plan to complete all assigned tasks in a timely manner to acceptable quality standards.
Manage and expand a series of front-end services to enable salesforce effectiveness.
Establish market-leading policies that support business banking growth and ROE while adhering to Risk Appetite.
Effectively weigh risk vs opportunity and simplicity vs. control.
Actions should be informed by a strong understanding of our customer needs, regulatory requirements, and the competitive landscape.
Manage across multiple initiatives.
Act as the subject matter expert for Business Banking policies in support of other changes throughout our ecosystem.
Oversee Environmental Assessments, Appraisals and Site Visits.
Seek ways to save time for the front line and accelerate the onboarding and lending journeys for our customers.
Vendor management, user support and attaining high performance metrics for front-end services.
Lead, mentor, coach and develop a team of highly motivated policy managers.

Responsibilities

Manage the development, enhancement and maintenance of Policies/Directives, in collaboration with Credit Risk, Operational Risk and Business Governance, including credit origination, account/relationship management, regulatory requirements, documentation and all policies related to security and collateral.
Provide thought leadership around opportunities to improve the policies of Canadian Business Banking. Includes an expectation to track the competitive business banking policy landscape to identify gaps and opportunities.
Provide subject matter expertise to Business Transformation to design and implement end-to-end product processes that ensures the effective and efficient delivery of products.
Second level escalation for requested exceptions to policies by Sales force to ensure risk/return is acceptable.
Manage and maintain policies to optimize risk/return, including leading the development of tools, methods to support the achievement of the business agenda and to ensure all regulatory requirements are met.
Provide oversight for team in regard to Change Management initiatives for the day-to-day operations coordinating any policy and process changes to ensure clear, concise communication. Includes changes to risk models used in Business Banking and associated policy documents.
Manage and maintain an effective relationship with Credit Risk, ensuring the interests of Canadian Business Banking are effectively represented on current risk profiles and practices.
Act as a broker between the Product Team and Credit Risk to ensure that all concerns, issues and opportunities are identified and addressed.
Communicate and implement regulatory requirements on behalf of Personal Banking balancing regulatory requirements and a satisfactory customer experience.
Ensure new or enhancement of policies, process and program adhere to the regulatory environment i.e., Anti-Money Laundering (AML), Department of Finance, OSFI, and Provincial Registries ensuring all regulatory requirements are met.
Provide subject matter expertise on all product related initiatives involving regulatory requirements, including recommending changes to policies & procedures to support overall business goals.
Lead / participate in the execution of regulatory remediation plans as required.
Set an effective framework for managing the policies and procedures for Canadian Business Banking.
Build and sustain a team of direct reports who are capable of delivering the performance required for the group, including the coaching and creation and implementation of training and development plans.
Establish and optimize team integration by articulating the linkages between the accountabilities and authorities of different roles across the group and by establishing the context in which they will work collaboratively with one another.
Apply the Bank’s performance management system to direct reports, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay.
Ensure the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction for direct reports by providing relevant information, establishing goals, and setting limits with the context and prescribed limits of the Canadian Business Banking group.
Develop, implement, review and revise a 1–2 year work plan within the context of a functional plan, including: vision, mission, values, operational and resource plans.
Establish goals, plans and assignments for each direct report to achieve the plan.
Review progress to plans, and develop, communicate, delegate and actively participate in the implementation of actions necessary to correct internal and external issues.
Escalate significant issues.
Determine and deploy equipment, processes and human resources, and optimize the allocation of resources within the team.
Develop, implement and review a plan to complete all assigned tasks in a timely manner to acceptable quality standards.
Oversee Environmental Assessments, Appraisals and Site Visits.
Seek ways to save time for the front line and accelerate the onboarding and lending journeys for our customers.
Vendor management, user support and attaining high performance metrics for front-end services.
Lead, mentor, coach and develop a team of highly motivated policy managers.