Senior Manager Platform Enablement

Alliant Credit Union•Chicago, IL

2d•Hybrid

About The Position

The Senior Manager Platform Enablement will define and execute the strategic roadmap for DevOps, ServiceNow, and toolkit platforms aligned with enterprise goals. This role champions a culture of continuous improvement, automation, and innovation across engineering and operations teams, serving as a thought leader and advisor to senior leadership on DevOps maturity, platform engineering, and service management best practices. The position oversees the design, implementation, and governance of secure, scalable CI/CD pipelines and infrastructure automation, and leads the development and expansion of reusable components, libraries, and toolkits to accelerate solution delivery. A key responsibility is driving enterprise-wide adoption of Azure DevOps (ADO), ensuring alignment with agile development and release management practices, and establishing metrics and KPIs to measure DevOps performance, velocity, and quality. Additionally, the role leads a team responsible for the configuration, maintenance, and enhancement of ServiceNow across ITSM, ITOM, and automation domains, collaborating with stakeholders to define workflows and automation solutions. The manager ensures ServiceNow solutions meet enterprise standards and is responsible for leading the team's operational objectives, including coaching, mentoring, and developing staff, as well as hiring, performance management, and problem resolution.

Requirements

Minimum - 4 Year Bachelors Degree in Information Technology, Computer, Science or related
Minimum - 10 Years of DevOps, platform engineering, enterprise tools or related
Minimum - 5 Years of People Management

Nice To Haves

ServiceNow Certified System Administrator or Implementation Specialist
Azure DevOps Engineer Expert
ITIL

Responsibilities

Define and execute the strategic roadmap for DevOps, ServiceNow, and toolkit platforms aligned with enterprise goals
Champion a culture of continuous improvement, automation, and innovation across engineering and operations teams
Serve as a thought leader and advisor to senior leadership on DevOps maturity, platform engineering, and service management best practices
Oversee the design, implementation, and governance of secure, scalable CI/CD pipelines and infrastructure automation
Lead the development and expansion of reusable components, libraries, and toolkits to accelerate solution delivery
Drive enterprise-wide adoption of Azure DevOps (ADO), ensure alignment with agile development and release management practices
Establish metrics and KPIs to measure DevOps performance, velocity, and quality
Lead a team responsible for the configuration, maintenance, and enhancement of ServiceNow across ITSM, ITOM, and automation domains
Collaborate with business and technical stakeholders to define workflows, forms, and automation solutions that improve service delivery and operational efficiency
Ensure ServiceNow solutions meet enterprise standards for availability, performance, and usability through monitoring and optimization
Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals
Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
Responsible for hire, fire, performance, discipline and problem-resolution decisions
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act
Ensures compliance with all applicable state and federal laws, company procedures and policies
Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives