Product Manager: Platform Enablement, Core Services

Workday•Victoria, BC

7d•Hybrid

About The Position

Workday is seeking a technically astute, highly collaborative Product Manager to join our Platform Enablement team - where we provide the core services, UI patterns, and developer tooling that make Workday easier to build on, safer to evolve, and more operable by both humans and machines. In this role, you will oversee a range of mission-critical infrastructure products that serve as the "paved road" for Workday developers, end-users, and autonomous agents alike. You will manage the lifecycle of foundational services, balancing the need to decommission legacy systems with the drive to build modern, API-rich architectures. This role demands a PM who can navigate deep technical complexity while translating technical wins into clear strategic value for executive stakeholders and high-profile partners. This is a unique opportunity to make a significant impact on enhancing Workday's user experience for our 10,000+ customers!

Requirements

4+ years of experience in product management, engineering, or an equivalent, with experience building and maintaining complex backend solutions or infrastructure platforms.
4+ years of experience collaborating deeply with engineering teams to deliver high-scale, market-leading functionality.
Demonstrated ability to understand complex backend architectures, APIs, and the nuances of distributed systems.
Experience managing the migration or deprecation of legacy technologies in favor of modern cloud-native solutions
Excellent ability to articulate technical concepts and infrastructure trade-offs to diverse audiences, from engineers to executive partners.
Familiarity with observability tools, error messaging systems, and performance testing frameworks used to diagnose issues in complicated services.
A track record of making informed, data-driven decisions in ambiguous situations and a desire to bring engineering teams along on the strategic journey.
Experience conducting research to gather and analyze information, leading to a deeper understanding of complex problems and the formulation of effective solutions.
A strong background in partner management, including identifying key team members, understanding their needs, and developing effective communication and management strategies.
Demonstrated ability in critical thinking, with experience identifying market opportunities and developing long-term product strategies amongst a technical landscape to achieve a competitive advantage.
Experience with AI technologies and their application in software development and/or UI delivery.
Exceptional skills in decision making, including the ability to apply various decision-making frameworks, assess risk, and balance intuition with logical reasoning.
Excellent communication and presentation abilities.
A collaborative and eager-to-learn mentality.

Responsibilities

Partner closely with senior engineering leads and architects to define the roadmap for core infrastructure, including the modernization of document transformation engines and UI orchestration layers.
Lead the transition from legacy "background utilities" to a decoupled, microservices-based ecosystem.
Own the strategy for moving high-stakes workloads to modern, secure, and performant services.
Act as the primary interface for high-priority external partners and internal application teams.
Negotiate requirements for high-capacity system demands (e.g., massive-scale exports) while protecting system stability and performance.
Define and monitor Service Level Objectives (SLOs) focused on Availability, Throughput, and Saturation.
Drive initiatives to enhance system telemetry and automated testing frameworks to catch regressions before they reach production.
Advocate for and define machine-readable interfaces and deterministic APIs that allow our platform to be consumed efficiently by both humans and new technology paradigms.
Proactively leverage data to understand product usage, identify signs of system misuse, and validate the business impact of infrastructure investments to inform strategic decisions.