Senior Manager Physician Practice Cardiology

Banner Health•Lawrenceville, IL

4d•$38 - $63

About The Position

The Senior Manager Physician Practice manages day-to-day operations for a large or multi-site outpatient clinic, health center, or complex procedural practice. The role has complete ownership of successful practice operations, including financial performance, employee engagement and retention, and patient experience. The manager ensures high-quality patient care and customer service are delivered efficiently and works in a strong dyad or triad relationship with physician practice leads and clinical leadership on recruitment, development, and retention of staff, leaders, and providers. This role oversees the Greeley and Loveland cardiology clinics and supports providers in rural clinics. It partners with leaders across the market and medical group to provide integrated service, develops community partnerships, and works with Public Relations and Marketing on location, provider, and specialty promotion. The position is full-time and salary/exempt, with work during normal business hours; some staff and physician calls may occur on weekends.

Requirements

Bachelor’s degree in healthcare administration, business, consumer, finance, or a related field.
At least 2 years of experience in a related healthcare, business, retail, service, or hospitality setting, with accountability for meeting or exceeding key performance metrics.
Knowledge of health care and business operations, with the ability to lead a small business within an integrated healthcare system.
Ability to develop, implement, evaluate, and adjust an operational vision for clinics.
Strong interpersonal skills for working with operational and clinical staff who may have differing priorities or views.
Ability to monitor clinic operations and revise them as needed.
Ability to work in a rapidly changing environment and help implement systems that achieve established policies, goals, and objectives.
Exceptional collaboration, communication, decision-making, organizational, and interpersonal skills.
Ability to establish and maintain effective working relationships with physicians, leaders, and staff.
Proven ability to drive team and individual performance toward key performance metrics.
Ability to manage multiple changing priorities in an organized and effective manner in an ambiguous environment.
Flexibility, composure, courage, and change-management skills.
For employees in specified Banner behavioral-health settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Prior clinic management experience is preferred.
Additional experience or education in business, consumer, finance, or administration.
Experience in a managed care environment or integrated delivery network.
Additional related education and/or experience.

Responsibilities

Manage day-to-day operations of a large or multi-site outpatient clinic, health center, or complex procedural practice.
Ensure financial performance through appropriate controls, budget preparation and execution, payroll and supply approvals, inventory monitoring, and accurate charge capture.
Lead, onboard, develop, reward, retain, and provide performance feedback to staff, leaders, and physicians; promote teamwork and engagement.
Maintain competencies to perform staff roles as needed; clinical duties require appropriate licensure.
Ensure compliance with accrediting bodies and government agencies through reviews, audits, education, and training; serve as the compliance liaison for designated practices.
Determine physical maintenance and equipment needs, coordinate repairs, and resolve day-to-day facility issues.
Build and maintain community partnerships and relationships in collaboration with the market manager; support promotion with Public Relations and Marketing.
Monitor clinic operations and workflow, revise procedures, implement efficiencies and quality improvements, and maintain a culture of safety.
Monitor patient experience data, coach staff, model expected service behaviors, and lead service recovery activities.
Develop and implement project-based solutions for strategic initiatives, service excellence, and quality measures, which may extend beyond the assigned practice area.
Influence and mentor less-tenured Practice Managers and Supervisors; may supervise a Practice Manager I or provide interim oversight of a vacant practice.
Develop plans for short- and long-term goals and ensure operating and capital budgets, compliance, and financial performance objectives are achieved.
Oversee the Greeley and Loveland clinics and support providers in rural clinics.