Senior Manager Physician Practice Gastroenterology

Banner Health•Mesa, AZ

About The Position

The Physician Practice Senior Manager for Gastroenterology manages day-to-day operations for a large or multi-site outpatient clinic, health center, or complex procedural practice. The role has complete ownership of operational success, including financial performance, employee engagement and retention, and patient experience, while ensuring high-quality care and customer service are delivered efficiently. The manager works closely with physician practice leads and clinical leadership on recruitment, development, and retention, and collaborates with Banner leaders to provide integrated service. The position also supports community partnerships and practice, provider, and specialty promotion in coordination with Public Relations and Marketing. At Banner Digestive Health Epicenter in Mesa, Arizona, the role supports clinic operations and the growing GI service line, collaborates with physicians and hospital leadership, and manages call schedules for up to seven hospitals. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift. The position may mentor less-tenured Practice Managers and Supervisors, may have Practice Manager I direct reports, and may serve temporarily over a vacant practice.

Requirements

Bachelor’s degree in healthcare administration, business, consumer, finance, or a related field.
At least two years of experience in a related healthcare, business, retail, service, or hospitality setting, with accountability for meeting or exceeding key performance metrics.
Knowledge of healthcare, business, retail, service, or hospitality operations.
Ability to develop, implement, evaluate, and adjust an operational vision for clinics.
Exceptional collaboration, communication, decision-making, organizational, and interpersonal skills.
Ability to build and maintain effective working relationships with physicians, leaders, and staff.
Proven ability to drive team and individual performance toward or beyond key performance metrics.
Ability to manage multiple changing priorities in an ambiguous, rapidly changing environment and help ensure policies, goals, and objectives are achieved.
Ability to demonstrate flexibility, maintain composure, show courage, and apply change-management skills.
Entrepreneurial spirit and ability to lead a small business while operating within an integrated healthcare system.

Nice To Haves

Additional experience or education in business, consumer, finance, or administration.
Experience working in a managed care environment or integrated delivery network.
Additional related education and/or experience.

Responsibilities

Manage day-to-day operations of a large or multi-site outpatient clinic, health center, or complex procedural practice.
Prepare and execute budgets; monitor and approve payroll, supply ordering, and inventory; ensure accurate charge capture and sound financial controls.
Lead, develop, onboard, reward, and retain staff, leaders, and physicians; promote teamwork, collaboration, and engagement; and provide transparent performance feedback.
Maintain the competencies needed to perform staff roles as operationally necessary; appropriate licensure is required if functioning in a clinical capacity.
Ensure compliance with accrediting bodies and government agencies through reviews, audits, education, and training, and serve as compliance liaison in designated practices.
Assess physical maintenance, equipment, and repair needs and coordinate resources to resolve facility issues.
Build and maintain community partnerships and relationships with the market manager, and collaborate with Public Relations and Marketing on location, provider, and specialty promotion.
Monitor clinic operations and workflow, revise procedures, and implement improvements and efficiencies in alignment with system practices and quality indicators.
Develop and maintain a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
Monitor patient-experience data, coach staff, model expected service behaviors, and lead service recovery activities.
Develop and implement project-based solutions for strategic initiatives, service excellence, and quality measures, including work with broader impact beyond the assigned practice.
Provide influence and mentorship to less-tenured Practice Managers and Supervisors; may supervise Practice Manager I direct reports or cover a vacant practice on an interim basis.
Develop plans to achieve short- and long-term goals and ensure compliance with operating and capital budgets and financial performance targets.
Manage GI clinic operations, collaborate with physicians and hospital leadership, and oversee call schedules for up to seven hospitals.