Senior Manager - Person-Centered Supports & Specialized Services

DASCH

About The Position

Join one of the most innovative organizations in the disability services sector where you can bring joy, independence, and possibility into someone’s life—every single day. DASCH helps people with intellectual disabilities in Winnipeg to reach their full potential. We collaborate with families and allied professionals to support youth and adults so they can live, work, play and thrive in an inclusive, accessible, and responsive environment. We aim to build an inclusive community that values people with intellectual disabilities. We support people living in more than 50 homes throughout Winnipeg. People at DASCH have access to recreational and life skills development. Our DASCHWorks program provides support and opportunities for employment, financial stability, and independence. Specialized professionals offer support in areas such as life skills, behaviour management, nutrition, and mental health. We are known for exceptional service. Part of that comes from providing our team members with the comprehensive training, support, and recognition they deserve to succeed. This is a place where people can flourish and grow their careers. The Senior Manager, Person-Centered Supports & Specialized Services is responsible for leading the design, implementation, and continuous improvement of individualized, person-centered supports across DASCH programs, with a strong focus on inclusion, independence, and quality of life. This role integrates specialized supports, behavioural and clinical-informed practices, financial planning, and life skills development with strategic and operational oversight to ensure the wellbeing, safety, and long-term success of the people DASCH supports. The position provides leadership in individualized planning, workforce competency development, and program evaluation while ensuring services are responsive, inclusive, evidence-informed, and aligned with organizational standards. This role works collaboratively across Programming, SSRS, Learning & Development, and Human Resources to strengthen service delivery, build staff capacity, and drive measurable improvements in outcomes for the people DASCH supports.

Requirements

Master’s Degree in Disability Studies
Minimum of 10+ years of progressive leadership experience within community services, disability services, or a related field
Demonstrated experience supporting individuals with complex behavioural, medical, and specialized support needs
Strong knowledge of person-centered practices, individualized planning, and life skills development
Knowledge of behavioural support approaches and ability to support implementation of behaviour strategies in collaboration with clinical professionals
Proven ability to analyze data, interpret service trends, and evaluate outcomes to support decision-making and continuous improvement
Experience developing, implementing, or supporting training programs and workforce development initiatives
Demonstrated ability to lead teams, influence practice, and drive change across programs
Strong communication, problem-solving, and relationship-building skills
High level of emotional intelligence and ability to support staff in complex, dynamic environments
Knowledge of legislation, best practices, and standards related to disability services, safety, and ethical care
Proficiency in Microsoft Office Suite and data tracking/reporting systems
Valid driver’s license and access to a reliable vehicle required
Satisfactory background checks, including a Criminal Record Check with a Vulnerable Sector Search, Adult Abuse Registry check and Child Abuse Registry check (checks completed within three months of applying are acceptable)
Employment references

Nice To Haves

Experience working with, or alongside, clinical disciplines such as behaviour analysts, occupational therapists, or speech/language professionals is considered an asset

Responsibilities

Lead the development, implementation, and ongoing review of individualized support plans
Oversee person-centered planning processes to ensure meaningful participation and measurable outcomes
Review and approve support plans to ensure alignment with best practices and individual goals
Collaborate with Program Managers, families, and support networks to enhance inclusion, independence, and community participation
Develop and maintain planning resources to ensure consistency and effective individualized planning across programs
Lead identification and response to complex behavioural and specialized support needs
Review and support implementation of behavioural and specialized strategies in collaboration with SSRS and external professionals
Establish and maintain relationships with healthcare and community professionals to support coordinated care
Monitor outcomes, documentation, and follow-up of support strategies
Support staff in implementing strategies safely and effectively
Lead rights review processes and support strategies to reduce rights restrictions
Analyze trends in person-centered supports and support implementation of related practices and improvements
Oversee coordination of medical supports, appointments, and ongoing care needs
Ensure proactive follow-up and collaboration with external healthcare providers
Review medical supports for individuals with complex needs to ensure appropriate care
Monitor incidents and trends to identify risks and improve safety practices
Ensure compliance with legislation and internal standards
Oversee individualized financial planning and annual financial reviews
Ensure financial supports align with personal goals, independence, and quality of life
Promote and integrate life skills development across programs
Evaluate programs to identify gaps, risks, and opportunities for improvement
Monitor trends, analyze data, and support evidence-informed decision-making
Complete annual needs, risk, and service analysis to inform improvements
Implement improvement initiatives focused on safety, inclusion, and quality outcomes
Provide program-level insights to inform organizational planning
Oversee and enhance DASCH’s online learning management system to ensure a strong and accessible learning experience
Lead the design and develop training aligned with person-centered and specialized supports
Identify training needs and implement targeted development initiatives
Build workforce competency in behavioural, specialized, and person-centered practices
Support implementation of training into practice through coaching and follow-up
Provide leadership across Programming in specialized and person-centered supports
Collaborate with SSRS, Learning & Development, and Human Resources to align service delivery and workforce development
Contribute to policy development, strategic planning, and organizational initiatives
Support implementation and maintenance of the Rights & Quality Framework within the organization
Contribute to development of indicators related to safety, wellbeing, and outcomes
Integrate framework standards into planning, service delivery, and evaluation
Provide program-level reporting and insights on service effectiveness and outcomes