Senior Manager, Performance Optimization Global Capability Owner

Jazz Pharmaceuticals•US - Home-Based - PA, PA

2d•$140,800 - $211,200

About The Position

Jazz Pharmaceuticals is a global biopharma company focused on innovating to transform the lives of patients and their families by developing life-changing medicines for serious diseases. They have a diverse portfolio in sleep disorders, epilepsy, and cancer treatments, with a robust pipeline in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland, with a global presence. The company is reimagining customer experiences through new technologies, modern work practices, and high-performing teams to better understand and engage with patients, caregivers, and HCPs. They are adopting a product-oriented operating model where business and technology teams partner to build and deliver global capabilities. Cross-functional Global Capability teams own outcomes and work from clear visions, strategies, and measurable goals, prioritizing user problems and validating solutions through experimentation. The Global Capability Owner, Performance Optimization, will provide product leadership and strategic direction for the Performance Analytics & Optimization suite within Global Customer Experience Operations. This role reports to the Suite Lead and partners with Tech Leads, Activation Lead, and development/vendor teams to ensure solutions align with product priorities and global standards. The Performance Optimization team owns enterprise analytics products for campaign performance measurement, marketing investment optimization, and advanced modeling to drive ROI and engagement for HCPs, Patients, and Healthcare Organizations. The owner is accountable for developing the capability, roadmap priorities, and measurable outcomes, collaborating with stakeholders on In-house Marketing Mix Solution & Digital Analytics products.

Requirements

Experience designing scalable product frameworks, prioritization logic, and governance standards.
Strong understanding of performance analytics platforms, marketing mix modeling ecosystems, and enterprise promotional measurement solutions.
Familiarity with marketing analytics and scenario planning tools (e.g., marketing mix modeling platforms, BI tools such as Power BI), channel attribution solutions, and data pipeline platforms, or comparable platforms.
Knowledge of promotional performance measurement, marketing mix modeling, channel attribution, scenario planning, and investment optimization frameworks applicable to the Performance Optimization product team.
Experience working within Agile product development and product operating models.
Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms.
Experience partnering with end users across product discovery, design, and deployment.
Customer Journey Understanding – ability to see customer’s end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes.
Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.
Problem Solving - ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning oriented approach.
Managing Competing Priorities - ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving.
Decision‑Making - ability to make transparent, criteria-based decisions by weighing options, risks, and implications and aligning others around the path forward.
Continuous Improvement — ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.
Bachelor’s degree in business, technology, marketing, science, or related field.
7+ years of experience in pharmaceutical, healthcare, or other highly regulated industries.
Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.
Experience working with performance analytics and marketing mix modeling platforms, including channel attribution tools, scenario planning solutions, promotional measurement frameworks, and enterprise BI reporting tools, within marketing analytics ecosystems.

Nice To Haves

Advanced degree (MBA or relevant graduate degree) preferred.
Experience working in a product operating model.
Experience partnering with Product teams supporting digital and operational capabilities.
Advanced degree may offset a portion of required years of experience, consistent with global hiring guidelines.
Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Responsibilities

Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders.
Lead the ongoing evolution of the Performance Optimization roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback.
Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.
Develop and maintain a unified roadmap for performance analytics and optimization products, including marketing mix modeling, scenario planning tools, channel performance measurement, and promotional investment analytics, evaluating and streamlining the product set, defining what to deliver first/next, and planning releases to drive adoption and measurable impact on promotional decision-making.
Connect business stakeholders and the Performance Optimization global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.
Partner closely with the Tech Lead to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes.
Partner closely with the Suite Lead to align product priorities, scope and roadmap decisions with suite-level business objectives, ensuring consistent focus on enterprise outcomes and value delivery.
Define clear product requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs.
Partner across the Customer Experience Organization to ensure seamless integration and influence ongoing product evolution to support scalability, flexibility, and compliance requirements.
Maximize enterprise commercial ROI by delivering integrated omnichannel performance insights that inform budget allocation, channel optimization, and portfolio prioritization decisions for senior leadership.
Apply user insights and engagement data to inform the design and evolution of Performance Optimization capabilities that enhance the customer experience for internal and external users.
Participate in and support discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.
Partner across Global Capability teams to deliver scalable, reusable Performance Optimization capabilities.
Monitor product adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.
Manage documentation of (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams.
Contribute to experimentation to improve in-house marketing mix solution & digital analytics products outcomes.
Leverage outcome metrics to articulate the product's value proposition and its impact, promoting product awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation.