Senior Manager, KOL & External Engagement Platforms Global Capability Owner

Jazz Pharmaceuticals•US - Home-Based - PA, PA

2d•$140,800 - $211,200

About The Position

Jazz Pharmaceuticals is a global biopharma company focused on innovating to transform the lives of patients with serious diseases, often with limited or no therapeutic options. The company has a diverse portfolio of marketed medicines and a growing pipeline in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland, with a global presence. This role is part of a new product-oriented operating model where business and technology teams partner to build and deliver global capabilities. Cross-functional, empowered Global Capability teams own outcomes. This role will collaborate closely with users, stakeholders, and technical teams, using discovery and delivery practices to ensure the right things are built in the right way, at the right time. The Global Capability Owner for KOL & External Engagement Platforms is responsible for hands-on product execution and delivery within the Customer Operations team. This role serves as the primary global capability product owner, partnering with Tech Leads, development teams, Activation, and vendor partners to ensure solutions align with priorities and enterprise standards. The team provides an enterprise-grade event and engagement management platform and infrastructure for compliant planning, execution, and performance tracking of external engagements with KOLs, HCPs, patients, healthcare organizations, and caregivers.

Requirements

Experience designing scalable product frameworks, prioritization logic, and governance standards.
Strong understanding of event and engagement management platforms, KOL engagement tools, and vendor-supported engagement solutions including SpotMe and VDE.
Knowledge of KOL engagement strategy, event execution workflows, HCP compliance requirements, and performance tracking frameworks, including how platform configuration and process design impact program efficiency, audit readiness, and engagement quality.
Experience working within Agile product development and product operating models.
Experience with tools such as JIRA, Confluence, or similar product management and collaboration platforms.
Experience using AI, automation, or agentic workflows to enhance learning design, delivery, or learning operations.
Experience partnering with end users across product discovery, design, and deployment.
Customer Journey Understanding – ability to see customer’s end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes.
Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.
Problem Solving - The ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning‑oriented approach.
Managing Competing Priorities— ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving.
Decision‑Making - ability to make transparent, criteria based decisions by weighing options, risks, and implications and aligning others around the path forward.
Continuous Improvement — ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.
Bachelor’s degree in business, technology, marketing, science, or related field.
6+ years of experience in pharmaceutical, healthcare, or other highly regulated industries.
Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.
Experience working with event and engagement management platforms, engagement tools, and vendor-supported engagement solutions.

Nice To Haves

Advanced degree (MBA or relevant graduate degree) preferred.
Experience working in a product operating model.
Experience partnering with Product teams supporting digital and operational capabilities.
Advanced degrees may offset a portion of required years of experience, consistent with global hiring guidelines.
Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Responsibilities

Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders ensuring platforms strengthen Jazz’s credibility with the medical community.
Lead the ongoing evolution of the KOL & External Engagement Platforms roadmap, making prioritization and trade-off decisions to add the most value based upon objective data and user feedback.
Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.
Drive delivery of a global roadmap that sequences platform governance, workflow improvements, and engagement capability enhancements across the Customer Engagement Platform (Patient, Caregiver, HCP, Healthcare Organizations), and related tools to improve execution efficiency, event performance tracking, and compliant KOL engagement at scale.
Connect business stakeholders (e.g., franchises, regions, finance, contracting) with the KOL & External Engagement Platforms global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.
Partner closely with the Global Capability Owner and Tech Leads to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes.
Partner closely with the Suite Lead to align product priorities, scope and roadmap decisions with team-level business objectives, ensuring consistent focus on enterprise outcomes and value delivery.
Define clear product requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs.
Partner across the Customer Experience Organization to support seamless integration and ongoing product evolution to support scalability, flexibility, and compliance requirements.
Drive more impactful engagement and measurable outcomes by enabling scalable planning, execution, and measurement of external activities and programs.
Design scalable approach to KOL identification, end-to-end co-creation workflow and annual planning, aligning systems and tools to facilitate a global approach.
Apply user insights and engagement data to inform the design and evolution of KOL & External Engagement Platform capabilities that enhance the customer experience for both internal and external users.
Participate in and support discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.
Partner across Global Capability product teams to deliver scalable, reusable KOL & External Engagement Platforms capabilities.
Monitor product adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.
Manage documentation of (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams.
Contribute to experimentation to improve Customer Engagement Platform (Patient, Caregiver, HCP, Healthcare Organizations) outcomes.
Leverage outcome metrics to articulate the product's value proposition and its impact, promoting product awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation.