Senior Manager, Performance Excellence

CHANEL • New York, NY

1d • Hybrid

About The Position

The Senior Manager, Performance Excellence is a strategic and analytical role within the Retail Excellence organization, responsible for building and managing the staffing framework that drives productivity and performance across our MBR and owned F&B retail network. This role sits at the intersection of financial management, data analysis, and cross-functional influence, partnering closely with commercial development, retail and finance teams to ensure our points of sale are optimally staffed to deliver business results. Reporting directly to the Senior Group Director of Performance Excellence, this position requires a high degree of independence, financial acumen and the ability to translate complex data into clear, actionable recommendations.

Requirements

• 7+ years of progressive experience in roles involving budget ownership, analytical problem-solving, and data-driven recommendations, ideally within retail or consumer-facing industries.
• A deep understanding of what drives success in retail teams and a passion for optimizing the associate and client experience.
• Ability to influence stakeholders at all levels, even without direct authority, and proven experience working cross-functionally.
• Strong presentation and communication skills, especially when translating complex analysis into actionable insights.
• A strategic, curious mindset with a drive to innovate and improve existing frameworks.
• Minimum 7 years’ experience in relevant roles.

Nice To Haves

• Experience in compensation strategy or market benchmarking is a strong plus.

Responsibilities

• Build and implement a comprehensive headcount planning framework that maximizes productivity, effectiveness, and ROI across all F&B retail locations.
• Translate staffing analysis into actionable recommendations, driving commercial development and strengthening partnerships with retail collaborators.
• Drive strategic deployment of freelance talent, ensuring CHANEL’s business objectives are met with agility and precision.
• Present critical insights to senior leadership, influencing key decisions that directly impact the business.
• Take full ownership of freelance and shared retailer budget management, ensuring resources are allocated efficiently to deliver high-value outcomes.
• Develop and evolve compensation strategies that enable CHANEL to attract, motivate, and retain top field talent in competitive markets.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed