Senior Manager, People Services Enablement

RTX•Farmington, NM

1d•Hybrid

About The Position

The company is seeking a strategic, impact-driven Senior Manager, People Services Enablement to lead the coordination and readiness required to successfully expand existing services, launch new countries and other key service adoption initiatives. The individual will partner across HR, technology, and operations to embed standard ways of working, drive adoption of best practices, and elevate overall service maturity.

Requirements

A University Degree, preferably in Business, Human Resources, Organizational Development, or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience.
Minimum 10 years of progressive experience in HR Operations, Project Management, or process improvement roles.
Prior experience leading enterprise-level or cross-functional HR initiatives.
Project Management skills with expertise in Agile, Waterfall, or hybrid methodologies.
Experience working with HR systems (e.g., Workday, ServiceNow) and process mapping tools.
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.
The company will not offer immigration sponsorship for this position.
The company will not seek an export authorization for this role.

Nice To Haves

MBA or Lean Six Sigma Certification
PMP Certification
Exceptional communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to turn data into actionable insights.
Ability to manage ambiguity, prioritize effectively, and drive alignment in a matrixed environment.
Work near one of the main ES hubs, such as Cedar Rapids, IA or Farmington, CT supporting a hybrid role type.

Responsibilities

Coordinate the launch of new People Services offerings from design through go-live, ensuring alignment across Business Unit HR teams, CoEs, HR Technology, and People Services operations.
Act as the central point of coordination to bring together key stakeholders and ensure service launch activities are sequenced, tracked, and delivered on time.
Coordinate and facilitate cross-functional workshops (with Business Units, CoEs, HR Technology, and Operations) to align on scope, design decisions, readiness, and implementation plans for new and expanded People Services offerings.
Coordinate service documentation, knowledge content, process maps etc., required to support new launches and service expansions.
Define and institutionalize service excellence standards, including KPIs, quality benchmarks, and continuous improvement practices for work that will be transitioned to People Services.
Coordinate and lead change enablement initiatives to ensure seamless adoption of new processes, tools, and operating models.
Monitor early performance of newly launched or expanded services and coordinate stabilization efforts, issue resolution, and continuous improvement actions.
Coordinate with all relevant stake holders to drive automations and process excellence for work to be transitioned.
Lead the preparation and delivery of structured report-outs and governance updates for leadership, summarizing progress on service launches and expansions, key decisions, risks, dependencies, and readiness status.