Senior Manager, People Products (Workday)

Toast

9h•Hybrid

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our People Products (HR Tech) team is transforming how Toast scales. We’re moving beyond traditional HR support to a product operating model—buying, building, and integrating the tools that define the "Toaster" experience. Our mission is to make our internal technology a key reason why people choose to join and stay at Toast. As the Senior Manager, Workday & HR Case Management, you will be the Product Owner for Workday and a strategic partner for our ServiceNow platform. Reporting to the Director of People Products, you will lead a global team (US & India) to bridge product management principles with HR expertise. You’ll drive the roadmap for our core systems, champion AI-forward strategies, and ensure our tech stack evolves as fast as our business. Note to Applicants: We are prioritizing candidates located in the EST or CST time zones, with a strong preference for those based near our hubs in NYC and Boston.

Requirements

10+ years in HR technology, with deep mastery of Workday HCM and Talent modules.
Bachelor’s degree in Info Systems, Business, HR, or a related field.
A "people-first" leader with a proven track record of managing global teams and large-scale system implementations.
Experience in hyper-growth environments; able to navigate ambiguity with resilience and a positive "can-do" attitude.
Strong understanding of Workday Architecture, APIs, and product management/Agile practices.

Nice To Haves

Master’s degree in a relevant field.
Experience maturing SOX compliance processes in a public company environment.
Familiarity with broader HR tech ecosystems and complex third-party integrations.

Responsibilities

Partner with People leaders to design a scalable Workday architecture and execute quarterly roadmaps focused on automation.
Recommend AI-forward strategies and lead system optimization to enhance the user experience for all Toasters.
Collaborate with IT on SOX, audits, and integrations to ensure operational efficiency and compliance.
Apply product management methodologies to implement enhancements and stay ahead of HR tech trends.
Lead selection, negotiations, and management of third-party SaaS partners to maximize ROI.
Build and manage a high-performing global team, fostering a culture of innovation, accountability, and customer-centricity.
Manage workload distribution and project backlogs while modeling Toast values.
Oversee Workday ticket management, configuration, testing, and troubleshooting to provide world-class global support.
Ensure security, compliance (including SOX), and seamless system upgrades.
Lead the technical execution of critical cycles like Open Enrollment, Performance Reviews, and Compensation Planning.