Senior Manager, People Operations & Employee Relations

Wealth.com•New York, NY

18d•$120,000 - $160,000•Hybrid

About The Position

Wealth.com is hiring a Senior Manager, People Operations & Employee Relations to build and operate its People function as the company grows. The role owns the employee experience from signing through departure, including operational execution and employee relations. The People team aims to remain under 3% of the company while using AI and automation to reduce manual work and provide a personal employee experience. The position runs payroll across the United States and the international team, manages benefits and leave, executes program rollouts, oversees compliance for a distributed workforce, and implements and maintains Paylocity as the system of record. It also executes onboarding and offboarding programs designed elsewhere on the team. The role partners with managers on performance matters and handles employee relations cases end to end, escalating matters to the Senior Director of People Operations, the CPO, or outside counsel when needed. The role is hybrid, requiring three days per week in Wealth.com’s New York City office; fully remote candidates cannot be considered. Within 12 months, success includes zero day-one onboarding failures; accurate leave administration without employees needing to follow up; a trusted Paylocity system of record; managers equipped to handle difficult conversations with sound documentation; and a measurable reduction in manual work through automation and employee self-service.

Requirements

At least 6 years of experience in People Operations or HR, with substantial hands-on experience at a fast-growing company.
Experience running payroll, benefits, and multi-state leave for a distributed company, including the ability to explain what went wrong and how it was identified.
End-to-end ownership of employee relations cases, with documentation that held up.
Ability to build trust with managers and advise them before problems arise.
Experience helping implement an HRIS or payroll system and maintaining clean data afterward.
Experience building automations, with an example to demonstrate.
Sound judgment under pressure and the ability to communicate and stand behind difficult decisions, including saying no to senior leaders.
A strong employee-focused approach and interest in building systems and improving processes.

Nice To Haves

International payroll or employment experience.

Responsibilities

Own employee relations matters end to end, including performance conversations, documentation, plans, investigations, and exits.
Coach managers through difficult employee situations and participate in conversations when needed.
Escalate matters requiring the Senior Director of People Operations, the CPO, or outside counsel, and independently handle other matters.
Run payroll across the United States and the international team.
Manage benefits in partnership with the broker, including the 401(k) and open enrollment.
Administer employee leaves accurately, including the associated paperwork, filings, payroll changes, and reminders.
Execute decisions about compensation, promotions, performance cycles, and benefits across systems, paychecks, and employee communications.
Manage multi-state and international employment compliance, contractor classification, registrations, I-9s, and required compliance training.
Help implement Paylocity and own it and its connected tools afterward, maintaining accurate employee and organizational data.
Execute onboarding and offboarding programs designed elsewhere on the team.
Connect payroll, benefits, leave, onboarding, and other programs into an automated system that remains personal to employees.
Use data and collaborate with Wealth.com partners to anticipate employee needs.
Build tools and automations to retire repeatable manual work and enable employee self-service.