Senior Manager, People & Culture

Pursuit Attractions and Hospitality•Anchorage, AK

6d•Hybrid

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. As a Senior Manager, People, you’ll lead key People initiatives for the Alaska Collection, helping create a consistent and exceptional team member experience across all our operations. Working closely with other Senior Managers and the broader People team, you’ll play a pivotal role in shaping our culture company-wide. From onboarding and recognition to training and development, you’ll support programs that touch every stage of the employee journey. In addition, you’ll oversee staff housing operations within your region, ensuring our accommodations provide a safe, clean, and positive living experience for team members. This position reports directly to the Senior Director, People and offers the opportunity to make a meaningful impact on both workplace culture and team member well-being.

Requirements

Minimum 5 years’ experience in a broad-based Human Resource/People role
Experience with all aspects of people management, coaching for performance, and corrective discipline
Demonstrated work experience in the hospitality, travel or tourism business
Experience leading a diverse team in multiple locations
Experience working with a seasonal workforce
Experience developing and leading learning, development and training programs
Moderate financial understanding to manage annual budget processes and weekly/monthly forecasting to plan
General understanding of payroll, time & attendance practices and willingness to work closely with Accounting & Payroll partners
Experience building relationships and working on teams across all levels of an organization
Functional ability to use Microsoft Office tools and relevant office equipment
Must be willing and able to lead by example with high energy, motivation and drive
Must be willing and able to dive in as a hands-on leader who will participate in all aspects of People tasks and broader geography initiatives
Must be able to communicate directly and clearly, both orally and in writing
Must have a strong self-awareness and social skills
Must possess a deep curiosity and drive to succeed
Must be a proactive leader who not only sees opportunities, but follows through to a positive resolution
Must maintain composure under pressure while being resilient, flexible and adaptable
Must possess a sense of humour and ability to “roll with change”
Must be passionate about growing with Pursuit as it grows beyond its current size, product offerings, and geographies
Must be a champion of change and growth

Responsibilities

Lead, coach and develop a team of direct reports, driving performance and professional growth and development
Partner in the development and implementation of People processes, procedures and programs to create a successful and engaged team, deeply connected to Pursuit’s core values.
Be a day-to-day coach and partner to business operations leaders on all aspects of People
Serve as the key escalation contact for resolving housing issues across your assigned geography. In partnership with the Senior Director of People and housing team, develop KPIs to ensure staff accommodation processes are consistently performed to a high standard (arrival, departure, room changes, room checks, etc.)
Partner with housing and finance teams to establish annual rates for all accommodation types within your region. Oversee third-party housing leases and lead capital projects that enhance and improve staff living spaces.
Partner closely with business operations leaders on all employee relations inquiries and matters, building operator confidence and capability and knowledge and awareness of People tools and processes
Champion Pursuit and geography specific recognition programs, partnering with operators to ensure awareness and strong execution
Lead new hire orientation sessions, and enterprise and geography specific training programs for managers and team members
Lead thorough and consistent investigations bringing them to fill resolution with all parties involved in the matter.
Support operators with the annual employee engagement survey, including preparation, participation, and interpreting results to drive action plans.
Champion the annual performance cycle by leading training, ensuring managers are equipped for effective performance reviews, goal setting, and development planning.
Partner with geography operations leaders to develop staffing needs for each line of business, communicate needs and partner with the Talent Acquisition team for sourcing, recruiting, placement and onboarding of staff
Directly source and fill Operational leadership and seasonal (as needed) roles within the geography
Partner with operational leadership team for succession, talent and retention plans
Be a subject matter expert on Workday – Pursuit’s Human Capital Management system
Participates as an active member of the Pursuit People Team on broad staff-related initiatives such as staffing models, retention plans, engagement strategies, talent development and business growth
Partner and communicate frequently with People Team Support Services teams to ensure systems and processes are working for the operations teams. Help troubleshoot issues where necessary to provide quick resolution to issues
As a key People Leader in the assigned geography, this role will support the business community through participation in HR committees and employer network meetings
Continuously look for and recommend process improvements and areas of opportunities both within the assigned geography and broader People Team
Provides expert advice to operations managers organization structure, position titles and responsibilities, compensation, benefits, policies and growth planning