Senior Manager, Payment and Fraud Products

Marriott•Bethesda, MD

3d•$110,400 - $188,000•Hybrid

About The Position

As a member of the Payment and Fraud Products team, the Senior Manager leads payment products and initiatives supporting current and emerging capabilities, including integrations with digital channels, core reservation systems, PMS, and POS. The role requires cross-functional collaboration, knowledge of Marriott’s enterprise technology landscape, and expertise in product delivery and product management. The Senior Manager partners with internal teams and third-party providers to resolve escalations, align priorities, remove obstacles, and lead the team in delivering high-quality products. The position connects technical and business efforts across global above-property and on-property payments. It manages a broad range of responsibilities and products and supports the full product lifecycle, from discovery and user-story refinement through engineering delivery and operational support, with the goal of achieving revenue and customer satisfaction objectives. Experience with third-party payment vendors and an understanding of the roles involved are valuable. The role also collaborates across disciplines to define and evolve an appropriately sized engagement model, while championing and educating stakeholders on the newly implemented IT operating model. Marriott Headquarters supports a hybrid work environment with regular in-office presence at the assigned location. HQ-based roles are generally hybrid.

Requirements

Undergraduate degree and/or equivalent experience or certification.
At least 4 years of experience in technology, product management, and/or business consulting, demonstrating progressive career growth and exceptional performance.
Ability to understand and discuss technology concepts and build consensus by translating between technical and nontechnical audiences.
Experience with roadmap strategy and definition.
Demonstrated ability to assess end-user or customer needs, develop creative solutions, and decide on and influence an appropriate course of action.
Experience successfully implementing new business applications involving complex technology integration and business process change on time, on budget, and with high client satisfaction.
Experience working in cross-functional, sourced, and matrixed team environments.
Experience working directly with architects and engineers on product enhancements.
Experience evaluating trade-offs and leading exploration of new opportunities with technical team members.
Experience building business cases to guide investment and resource decisions.
Strong organizational skills and ability to manage multiple high-complexity efforts and competing priorities.
Robust analytical skills, including analyzing data, drawing conclusions, developing recommendations, and reporting results.
Ability to work through ambiguous and open-ended business requirements and priorities and translate them into a clear roadmap and definition of success.
Ability to communicate clearly and tell a story through presentations, key performance metrics, reports, and data.
Strong interpersonal skills, including the ability to work well with counterparts across functions and departments and influence their work without direct reporting accountability.

Nice To Haves

Experience working with third-party payment vendors and understanding the roles involved.

Responsibilities

Understand evolving business and technology needs and partner with stakeholders to recommend short-term solutions, bridge strategies, and long-term product visions.
Gather and detail product requirements from stakeholders, assess technical complexity, prioritize roadmap items, and manage cross-functional expectations.
Develop and lead the technology roadmap and backlog, ensuring critical requirements are identified, end-user solutions are delivered, and work aligns with group and portfolio objectives.
Advocate for end users by developing a deep understanding of their needs through feedback and research.
Collaborate with cross-functional team members to drive value and develop customer-friendly features and enhancements.
Direct technology development, including cost estimates, budget management, scope and delivery strategy, and milestones and schedules.
Guide Senior Business Analysts in writing user stories and acceptance criteria, and in defining functional and nonfunctional requirements for engineering teams.
Partner with solution architects and software engineers to determine technical implementation methods and reasonable schedules.
Plan delivery, integration and testing, and post-launch support for all elements required for product delivery and operation.
Manage project and scrum teams against roadmaps; review status, address obstacles, provide guidance and feedback, and ensure timely delivery.
Attract, develop, and retain talent; manage performance, build career paths, and align performance and rewards with company goals.
Contribute to end-user support materials, including feature and capability descriptions and end-user business-value stories.
Drive adoption of changes to the Technology operating model.
Champion business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical coverage for full-time positions
Dental coverage for full-time positions
Vision coverage for full-time positions
Health care flexible spending account for full-time positions
Dependent care flexible spending account for full-time positions
Life insurance for full-time positions
Disability insurance for full-time positions
Accident insurance for full-time positions
Adoption expense reimbursements for full-time positions
Paid parental leave for full-time positions
Educational assistance for full-time positions
Washington employees accrue paid sick leave, earn 0.077 PTO balance for every hour worked, and are eligible for a minimum of 9 holidays annually