Senior Manager – Patient Access Brand Technology Lead

Amgen • Thousand Oaks, CA

22d • Hybrid

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager – Patient Access Brand Technology Lead What you will do Let’s do this. Let’s change the world. In this vital role you, the Senior Manager, Patient Services Program & Product Management Lead will serve as a strategic business technology leader responsible for driving enterprise-scale transformation across Patient Support Program technologies, capabilities, and operational processes. This hybrid leadership role combines program management, product management, technology strategy, and business transformation to accelerate innovation within the Patient Access & Reimbursement (PAR) ecosystem. This leader will oversee a portfolio of interconnected patient services technology initiatives spanning CRM modernization, workflow automation, digital engagement, AI-enabled capabilities, data integration, and operational transformation. The role partners closely with business stakeholders, Digital Technology & Innovation teams, external vendors, and cross-functional program leaders to deliver scalable, patient-centric solutions that improve patient and provider experiences while advancing operational excellence. The ideal candidate is a highly strategic, execution-oriented leader with deep expertise in patient services operations, technology product management, and complex cross-functional program delivery within the pharmaceutical or life sciences industry. This individual must thrive in highly matrixed environments and demonstrate the ability to align business priorities, technology roadmaps, and organizational change initiatives across multiple concurrent workstreams. As a business technology and transformation leader, you will play a pivotal role in shaping the future of Patient Services technology capabilities, enabling scalable operations, improving user experiences, and ensuring delivery excellence across a complex portfolio of strategic initiatives.

Requirements

• Doctorate degree and 2 years of program management experience OR Master’s degree and 4 years of program management experience OR Bachelor’s degree and 6 years of program management experience OR Associate’s degree and 10 years of program management experience OR High school diploma / GED and 12 years of program management experience
• Strong understanding of the pharmaceutical industry with expertise in US Patient Services and Patient Access operations
• Demonstrated experience leading enterprise-scale technology transformation programs
• Expertise in program management, portfolio management, and strategic roadmap development
• Experience managing large, complex initiatives across multiple concurrent workstreams and stakeholder groups
• Strong product management experience within CRM and customer engagement technologies
• Experience leading matrixed teams across business, IT, and external vendor organizations
• Expertise in Agile delivery methodologies, SDLC processes, and organizational change management
• Experience with Salesforce platforms including Life Sciences Cloud, Health Cloud, Service Cloud, and Marketing Cloud
• Strong analytical and problem-solving abilities
• Strong understanding of user experience principles
• Excellent verbal and written communication skills
• Experience with business process optimization and operational excellence initiatives
• Strong financial acumen including program budgeting, forecasting, and vendor management
• Self-motivated leader capable of driving initiatives from strategy through execution and operationalization

Responsibilities

• Program & Portfolio Management Leadership: Lead a portfolio of patient services technology initiatives spanning CRM modernization, digital engagement, automation, and operational transformation. Drive end-to-end program execution across concurrent cross-functional workstreams involving internal technology teams, external vendors, and business stakeholders. Develop integrated program plans, manage dependencies and risks, and provide executive-level status reporting and governance. Align delivery roadmaps, resource planning, financials, and implementation timelines across interconnected initiatives. Ensure successful execution through Agile delivery methodologies and coordinated technology deployment strategies.
• Enterprise Patient Services Technology Transformation: Lead strategic transformation initiatives across the Patient Access & Reimbursement technology ecosystem to modernize patient support capabilities and operational workflows. Define and execute multi-year technology transformation roadmaps aligned to business strategy, enterprise priorities, and evolving patient support needs. Drive innovation across CRM platforms, digital engagement tools, workflow orchestration, automation, AI-enabled capabilities, analytics, and interoperability solutions. Identify opportunities to simplify, standardize, and optimize patient services operations through technology enablement and process redesign. Influence enterprise technology strategy at the intersection of patient experience, operational excellence, and digital innovation. Establish scalable governance frameworks to support sustainable delivery and prioritization across a portfolio of technology initiatives.
• Product Management & CRM Strategy: Serve as the strategic liaison between business stakeholders and technology teams to define and execute Patient Services CRM strategy. Translate business objectives and operational needs into scalable product roadmaps, requirements, and technology solutions. Lead product lifecycle activities including prioritization, capability planning, release management, and adoption strategy. Partner with product owners, architects, and engineering teams to define business requirements, epics, user stories, and solution designs. Ensure solutions are scalable, compliant, interoperable, and aligned with enterprise architecture standards.
• Cross-Functional Leadership & Stakeholder Engagement: Serve as a trusted advisor across Commercial, Patient Access, Reimbursement, HUB Operations, Data & Analytics, Compliance, Legal, Privacy, and DTI organizations. Build and manage relationships with external vendors, implementation partners, and service providers to advance Patient Services capabilities. Drive alignment across highly matrixed stakeholder groups with competing priorities and organizational objectives. Facilitate executive presentations, roadmap reviews, governance forums, and strategic communications. Mentor team members and contractors in business analysis, requirements gathering, and program delivery best practices.
• Business Relationship Management: Serve as the primary liaison of the business with Global Commercial Operations Digital Technology Innovation & Global Customer Capabilities teams to translate, negotiate and influence business needs into system solutions. Partner with key vendor partners to advance technology capabilities as part of PAR suite of services that support patients & healthcare professionals. Manage prioritization of business capabilities within the brand tech portfolio. Lead and guide direct staff & contractors on how to effectively elicit business requirements to accurately depict business problems statement and business goals.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed