Senior Manager, Partner Launch and Implementation - Dining

Bilt • New York, NY

23h • Onsite

About The Position

We are looking for a Senior Manager, Partner Launch and Implementation to work on our Dining pod, who will support the successful rollout of Bilt's guest experience platform with restaurant and hospitality partners. This is an in-person, field-based role focused on training, launch execution, and hands-on support. You'll work directly with restaurant teams, from GMs to ownership groups to ensure they feel confident, supported, and set up for a smooth and successful launch. You'll also serve as a real-time, first-line support resource during and after onboarding, escalating issues to the broader Dining Team when needed. Bilt partners with leading restaurants and hospitality groups to deliver a seamless guest experience that reflects the best of hospitality—high-touch, thoughtful, and operationally sound.

Requirements

• Appreciation for restaurant operations and the dining industry—you understand how service works and what teams need to succeed with a natural comfort being in a restaurant
• A natural relationship builder who can connect with everyone from front-line staff to GMs to ownership groups
• A smart, resourceful problem-solver who can navigate ambiguity and help teams through inevitable launch-day hiccups
• Strong hospitality instincts and the ability to represent Bilt professionally and warmly with partners
• Comfort leading training and presenting to groups (pre-shifts, manager training, etc.)
• Comfortable using basic tools like Slack and Google Workspace
• This role is primarily in-person with restaurant partners; travel will be required

Nice To Haves

• Prior restaurant experience
• Familiarity with restaurant tech (POS systems, reservations, loyalty programs, or related tools)

Responsibilities

• Lead on-site onboarding and training for restaurant staff and management
• Provide complete training on Bilt's Exclusive Mobile Checkout and Guest Experience Platform; including guest experience flow, best practices and SOPs, and educate restaurant partners on the "why" they are partnering with Bilt
• Support launch day execution, including manager and FOH team training, observing service, and coaching teams in real time to ensure a smooth experience for our restaurant partners and guests
• Act as the first line of support for partners during launch and initial rollout, including monitoring and responding in Venue x Bilt group chats; escalating issues to the team as needed
• Troubleshoot tech hiccups and operational questions calmly and resourcefully, and escalate when appropriate
• Capture and share partner feedback when in venue; and share that feedback with the broader Dining Team
• Identify roadblocks early and communicate clearly to keep launches on track
• Represent Bilt's hospitality values in every interaction, building trust with operators and teams

Benefits

• Competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us.
• 401k plan with a match
• Commuter FSAs
• UNLIMITED PTO
• Exclusive Employee only Bilt Points

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees