Senior Manager, Partner Ecosystem & Automation Engineering

Carrum Health•,

12h•Remote

About The Position

At Carrum, we are transforming how we pay for, deliver and experience healthcare. We are looking for a hands-on Engineering Manager to lead our Partner Integrations & Automation Pod. This role will be pivotal in establishing our new operating model as we move to a multi-pod structure on our Software team. Reporting directly to the VP of Engineering, you will have high visibility and strategic influence over how we scale our function. In this unique "player-coach" role, you will hold a dual mandate: owning our external identity integrations ecosystem and driving internal operational efficiency through automation. You will manage a squad of engineers to streamline how we connect with partners (SSO and embedded solutions), turning one-off requests into scalable, reusable capabilities within our Ruby on Rails (SOA) environment. Simultaneously, you will drive internal operational efficiency by building internal tools that make our Care and Operations teams faster and more effective. You will act as a bridge between the "business" and the "code." For our partner ecosystem, you will wear the hat of a Solutions Architect and Technical Project Manager, engaging directly with clients to align on technical integration strategies and solution design. You will then drive the execution of these integrations, managing the intake of requests from Client Success and Partnerships. For internal automation initiatives, you will follow a standard Product Management process—partnering with PMs to vet and prioritize the roadmap, ensuring we make our internal teams more effective.

Requirements

4+ years of people management experience, specifically leading engineering teams.
Experience hiring and managing a mix of FTEs and contractors.
8+ years of total engineering experience (Ruby on Rails backend focus preferred).
Previous experience in enterprise client-facing technical roles such as: Solutions Engineering, Enterprise Engineering, Forward Deployed Engineering.
Comfortable dealing with the messiness of external IT departments and know how to shepherd a project from "vague requirement" to "go-live."
Active adopter of AI developer tools (like GitHub Copilot, Cursor) to accelerate your coding workflow.
Disciplined about gathering requirements and managing dependencies.
Comfortable running point on execution for partner integrations, while collaborating effectively with Product Management on broader automation strategies.
Strong interpersonal skills: organized, empathetic, persistent, and curious.
Deep experience with SSO (SAML, OIDC), complex data modeling, and secure data exchange protocols (SFTP, API Gateways).

Nice To Haves

You have an entrepreneurial mindset: Treat the internal automation domain as your own startup within the company. Actively seek out opportunities to improve the Care App and billing systems, focusing on high-impact changes that drive measurable efficiency gains.

Responsibilities

Manage & Mentor: Act as a hands-on people manager responsible for performance management and day-to-day coaching. Mentor your squad on technical best practices, "solutions" thinking, and long-term career growth.
Build the Team: Own the hiring, onboarding, and resource planning for your pod. Manage and optimize the delivery of a mix of full-time employees and contractors.
Foster Culture: Create a psychological safe environment where engineers can do their best work, prioritizing their well-being and professional growth.
Operational & Delivery Excellence: Oversee the complete operational heartbeat of the pod—from facilitating agile ceremonies (stand-ups, planning) to ensure on-time delivery, to managing production health (monitoring, incident response) to meet high uptime SLAs.
Cross-Functional Orchestration: Orchestrate project delivery across teams you don't directly manage (DataOps, Partnerships, Client Success). Have oversight of the entire integration lifecycle, ensuring dependencies are met and holding cross-functional peers accountable for success.
Partner Execution & Solutions Engineering: Act as the technical face to our partners, defining how we integrate and acting as the filter that turns noisy partner threads into clear engineering tasks. Own the timeline, resource allocation, and delivery once work is approved.
Engineer the Process: Constantly analyze end-to-end workflows (both partner onboarding and internal ops) to identify non-technical bottlenecks and implement process improvements.
High-Impact Internal Systems: Drive organization-wide productivity by optimizing core platforms—from enhancing the Care App UX with AI automation to implementing robust billing and operational systems for back-office efficiency.
Entrepreneurial & Product-Led: Embrace a startup mindset to identify opportunities where engineering can act as a force multiplier, while partnering with Product Management to vet and roadmap these initiatives through a standard product development lifecycle.
Own the Secure Architecture: Iterate on the end-to-end architecture for SSO (SAML, OIDC) and partner integrations. Lead the move away from templatized bespoke code toward a standardized integration platform and ensure your team designs integrations that are secure by default, maintaining strict adherence to HIPAA and SOC2 compliance.
Engineering Leadership: Work closely with other Engineering Managers and Product to ensure your team’s work aligns with the broader platform architecture.
Stay Hands-On: Actively dive into the code to build features and conduct reviews, ensuring high standards for performance and maintainability.
Prioritize Developer Experience: Hold yourself and others accountable to delivering great documentation (integration guides, API specs), ensuring our partners have a seamless onboarding experience.