Senior Manager, Organizational Change Management & Communications (Global Security)

RBC•Jersey City, NJ

4d•Onsite

About The Position

Royal Bank of Canada is seeking a strategic Senior Manager, Organizational Change Management & Communications (Global Security) thought leader and subject matter expert to establish OCM as a core discipline within the US CISO organization. You'll design a comprehensive OCM framework tailored to RBC's enterprise security transformation landscape, then build and operationalize an OCM capability that becomes the backbone for all pilots, governance initiatives, and service model maturation efforts. This high-visibility role combines strategic leadership with hands-on execution. You'll provide augmented support for all pilots emerging from the US CISO organization while socializing an evolving service model across Global and regional operations. As you mature the OCM capability, you'll centralize all OCM efforts related to product and service adoption across US legal entities, transforming organizational change from an ad-hoc activity into an embedded, strategic discipline. You'll serve as the chief architect of how RBC's US CISO organization approaches change—defining best practices, governance models, and standardized approaches that enable the organization to navigate complex transformations with speed, alignment, and sustainable adoption.

Requirements

7-10+ years combined experience in IT governance, regulatory compliance, risk management, and/or cyber program management
5+ years designing and implementing organizational change management frameworks or programs
University degree or equivalent combination of education and cybersecurity/governance experience
Demonstrated ability to build and operationalize centralized capabilities across multiple legal entities or organizational structures
Background building OCM or governance functions from inception
Experience scaling pilot initiatives into enterprise-wide programs

Nice To Haves

Formal training or certification in change management methodology (e.g., Prosci, Kotter, or equivalent)
Understanding of cybersecurity programs and operating models (e.g., NIST CSF)
Experience in financial services or regulated industries
Familiarity with internal audit, 2LOD/3LOD models, and Board-level reporting

Responsibilities

Design a comprehensive OCM framework aligned with RBC's enterprise security transformation objectives, organizational structure, and regulatory environment
Establish OCM governance standards, including decision-making frameworks, escalation protocols, and accountability structures for all change initiatives
Define OCM competencies, roles, and organizational structures needed to build a sustainable OCM capability within US CISO
Create a strategic roadmap for capability maturation, identifying dependencies, sequencing, and resource requirements
Develop OCM playbooks, templates, and standardized methodologies applicable across pilots, governance initiatives, and service adoption efforts
Provide comprehensive change management and communications support for all US CISO pilots and emerging initiatives, ensuring structured rollout and stakeholder alignment
Serve as the OCM thought leader advising leadership on change strategy, risk mitigation, and adoption acceleration for all major initiatives
Lead organizational readiness assessments across business partners, CUSO entities, and functional teams to identify adoption barriers and opportunities
Create comprehensive change management and communications plans tailored to pilot-specific needs while building toward enterprise standardization
Establish feedback mechanisms to measure stakeholder sentiment, identify resistance during pilot phases, and rapidly adapt communications and change strategies
Develop a centralized OCM roadmap consolidating all governance, transformation, and pilot initiatives to ensure cohesive organizational maturity and eliminate silos
Socialize the evolving service model to mature Global and regional ways of working, translating enterprise security frameworks into actionable guidance for diverse organizational structures
Define and apply "material change" criteria consistently across security-related initiatives and pilot deployments
Build a centralized OCM capability for product and service adoption across US legal entities, creating reusable templates, playbooks, and governance standards
Embed change management best practices into enterprise security governance, including security control gates and pre-deployment readiness assessments
Design targeted communications strategies for diverse stakeholder audiences (executives, business leaders, IT operations, compliance, security teams), tailored to pilot phases and regional contexts
Develop change communication artifacts including executive briefings, FAQs, training curricula, and impact assessments to support pilot adoption and service model maturation
Facilitate cross-functional collaboration sessions to align on change objectives, risks, dependencies, and mitigation strategies
Maintain an OCM reference library with framework documentation, pilot artifacts, service adoption templates, and lessons learned to support organizational learning and scaling

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
paid time-off plan
401(k) program with company-matching contributions
health, dental, vision, life and disability insurance