Senior Manager Organizational Change Management

BMO•Toronto, ON

1d•Hybrid

About The Position

The team is looking to fill a current role under Operational and Non-Financial Risk to support organizational change management for risk requirements. The Operational Risk Change Manager is responsible for managing and overseeing the organizational change management for changes from non-financial risk programs and initiatives. This is a small team of 4-5 people. There is a high degree of collaboration with the supported business teams and some collaboration within the team, but the work is primarily independent. Hybrid requirement: 3x per week (subject to change). Drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results. Engages leaders, stakeholders and other impacted audiences in the change to create an engaged workforce who understands the change & what it means for customers and employees. Understands a variety of business dimensions that must be considered in the implementation of change (products, people, processes, channels), and associated risks that must be interpreted, evaluated and mitigated. Drives overall business results by ensuring that change is understood, accepted and sustained.

Requirements

6+ years of project management experience
4+ years of change management experience
Experience with risk management
Postsecondary degree
MS Office experience
Excellent written and verbal communication skills, including presentation skills
Strong problem solving/analysis skills, with the ability to synthesize complex information into clear, actionable messaging
High degree of attention to detail
Collaboration/team skills
Ability to work effectively in a fast-paced environment with deadlines and shifting priorities

Nice To Haves

Prosci Change Management Certification
Project Manager Professional (PMP) Certification
Previous financial industry experience
Executive level communication/presentation experience

Responsibilities

Lead and own all end‑to‑end change management activities for assigned initiatives, from initiation through close‑out, including the delivery of all required change and project artifact
Identify and assess change risks associated with strategic, regulatory, process, and technology changes
Ensure change initiatives comply with the bank’s NFRM (non-financial risk management) framework, policies, and governance standards
Embed effective risk and control considerations into change design and delivery
Partner with business, technology, compliance, resilience, and risk teams to provide challenge and guidance across multiple initiatives in parallel
Support risk governance, approvals, and reporting for material change initiatives
Ensure projects meet the required deadlines while balancing competing priorities and stakeholder expectations
Demonstrate agility in understanding and navigating complex risk topics and evolving requirements to inform decision‑making and stakeholder engagement