Senior Manager, Operations – LA28 Olympic & Paralympic Games

Samsung•Glendale, CA

3d•Onsite

About The Position

This role is a fixed-contract position with an estimated term ending in September 2028. As a key member of the Samsung LA28 Olympic & Paralympic preparations team, this Operations Leader will play a critical role in ensuring Samsung’s efficient and effective representation as a key partner throughout the event. Reporting to the Senior Director of the Samsung LA28 Olympic Office, this leader will oversee communication, reporting, operational excellence, and quick problem-solving to support Samsung’s strategic objectives during the LA28 Games.

Requirements

Bachelor’s degree in Business, Marketing, or a related field
8+ years of experience in global Sports marketing or Olympic marketing (e.g., Marketing Group of Sports Team, Sports Marketing Agency, Sponsorship team within a company, etc.)
Strong understanding of hotel operations, ticket operations and hospitality management
Exceptional relationship management and influencing abilities
Excellent project management and communications skills
Familiarity with consumer behavior trends and strategies to enhance brand preference
Familiarity with Telecom business and Mobile devices
Strong event management and presentation skills to influence high-level audiences
Proficient in Microsoft Office (Excel, Word, PowerPoint) and ticketing tools

Nice To Haves

Bilingual in Korean is a plus, but not required

Responsibilities

Manage daily communications with LA28’s various departments including Client services, Accommodations, Ticketing, Showcasing, Media Center, Olympic Village, Venues, Digital, OOH, Finance, etc.
Compile and report all information received from these departments to ensure seamless coordination.
Review overall hotels in Los Angeles and LA28’s contracted hotel list, and arrange hotel inspections, prepare inspection reports, and manage Samsung’s proprietary Accommodation Management System (AMS) for tracking hotel operations for Olympic Partners.
Oversee Samsung’s proprietary Competition Ticket Portal (CTP) to manage ticket allocations for Olympic Partners.
Communicate with Samsung subsidiaries to resolve inquiries and ensure smooth operations.
Manage agenda for weekly calls with HQ in Korea, meetings with Olympic stakeholders, etc.
Support research on the Los Angeles landscape, including hotels, restaurants, key traffic areas, and event locations.
Assist with B2B contacts preparation work as needed.
Support the approval process for Olympic related assets, including logos, marks, designations, and other branding elements.
Supporting Technology initiatives with developing programs and ideas.