Manager, Accommodations - LA28 Olympic & Paralympic Games

TKO•Raleigh, NC

1d•Hybrid

About The Position

The Accommodation Manager is responsible for overseeing the planning of the accommodation aspects of the LA 2028 Olympic & Paralympic Games. The role successfully manages accommodation selection, negotiations, contracting and reporting for the Olympic & Paralympic Accommodation team. The role works closely with the Olympic Accommodation Team to create a positive and efficient environment focused on executing with excellence. This leader will work across our programs with our product architecture team, game stakeholders, operations, transportation, and more. Responsible for developing and maintaining mutually beneficial relationships with hotels, hotel brands, internal sales team, and other various internal and external clients as it relates to the LA 2028 Olympics & Paralympics. Key skills that this individual must possess include strategic decision-making, contract negotiation, effective organization, and prioritization of work. This person must have the ability to formulate and implement procedures, as well as the ability to train and lead staff. Proven leadership, communications and management skills are imperative; familiarity with the Los Angeles hotel market and sports is helpful. The candidate must be strong at multi-tasking and working in a fast-paced environment. Professionalism, a positive attitude and the ability to work effectively as a team player are required.

Requirements

Experience in travel, event and hospitality industry
Ability to negotiate, understanding both parties' needs and wants and ultimately partnering to obtain win/win results for On Location and vendor, and the client
Strong understanding of the Los Angeles hotel market, its dynamics and trends
Appropriate level of technical expertise necessary to work with event bid documents, hotel RFPs and hotel contracts
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
Ability to communicate information and ideas to other people verbally or in written form in an understandable manner, both in English and French
Proactive attitude towards client satisfaction: implement actions, steps, plans, systems, processes or programs in order to maintain high levels or enhance client satisfaction
Having and demonstrating the skill to effectively address and resolve problems as part of a team.
Fluent or conversational in French and English
Adaptability: ability to work with executives, operational staff and liaise between OCOG and On Location sales and executive team in various offices.

Nice To Haves

Bachelor’s Degree in Hospitality, Sports Management or a related field, or equivalent experience preferred
A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive leadership have been demonstrated.
Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.
Experience with Olympics or large-scale events
Ability to work in a fast-paced environment and manage effectively multiple deadlines

Responsibilities

Foster strong relationships with hotels, transportation, other vendors, and services.
Identify accommodation needs for the Olympics including hotel evaluation, selection, contracting, and ongoing relationship management
Negotiate hotel contracts based on specific needs (including favorable T&Cs, food and beverage minimums, amenities, etc.)
Develop, document, and implement specific event procedures and systems.
Ongoing client management with both Internal and External clients (requests for lodging needs, gather and relay information between the client, partners, and other departments)
Develop & monitor operational plans to efficiently manage accommodations inventory
Work closely with project leaders to adjust, document, and implement our event processes to utilize our Event Management Systems.
Establish operational accountability (checklists, quality assurance tests, etc.) for the Olympic Accommodation team and share best practices across event teams.
Work alongside the sales team with large proposals for groups
Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity
Attend site Inspections and provide Accommodation insights and recommendations to the clients and Sales team
This position may be responsible for managing direct reports and carrying out managerial responsibilities according to the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.